1. I can't receive the ingots after topped up successfully.


Platform: Mini Client
Server ID: S36
Character Name: PakaPapito
UID: 200000085330723
Payment option: bank transfer
Was the money deducted from your payment account: yes
Track ID: cant find it
Screenshot(error page):

this is the proof of my purchase. Hope u guys can help me to solve this quickly. Thank you.

I didn't receive the ingots after topped up successfully.

Platform: Browser (Safari)
Server ID: S34 Shizune
Character Name: Hasla
UID: essential information: 200000082989612
Payment Option: Bank Transfer - eNETS
Was the money deducted from your payment account: Yes
Track ID: essential information: Paydib 20161229191624816






Screenshot(error page): essential information

Accurate Recharge Time: 29/12/2016. 7:24pm

Please solve the problem asap thanks.




This post was last edited by Tykiyyi at 2016-12-29 20:09

Can't recharge with paysafe
Platform:Chrome
Server ID: S142:Utakata|UK
Character Name: kaku
UID: 200000089659694
Payment option: PAYSAFE
Was the money deducted from your payment account: no
Track ID: essential information ??
Accurate Recharge Time: can't recharge This post was last edited by 797***@facebook at 2016-12-30 00:06

Hello, i have a problem with Mobile Payment.Location : Indonesia
Payment Method : SMS billing
Operator : Telkomsel
UID : 200000086592647
this pic will explain, thanks i hope you guys fix this

This post was last edited by 102***@facebook at 2016-12-30 12:44

1. I can't receive the ingots after topped up successfully.

Platform: Mini Client
Server ID: S16
Character Name: ABHMK
UID: 200000084671853
Payment option: MEPS FPX (Region: Others)
Was the money deducted from your payment account: Yes
Track ID: 1701042020150338
Screenshot(error page):

Accurate Recharge Time: 20:36:45 (04/01/2017) This post was last edited by ABHMK at 2017-1-4 21:25

pls help respon !!!

I can't receive the ingots after topped up successfully.


Platform: Maxthon
Server ID: S137
Character Name: Mugen
UID: 200000086169791
Payment option: Visa
Was the money deducted from your payment account: Yes
Accurate Recharge Time: 8 pm

pls help respon !!!

I can't receive the ingots after topped up successfully.


Platform: mini client
Server ID: S54
Character Name: ™Wäll¬ë™
UID: 200000083435761
Payment option: telcocard viettel
Was the money deducted from your payment account: Yes
Accurate Recharge Time: 9 pm

respon pls

Platform: Miniclient/Chrome/Internet Explorer
Server ID: S242 Water Clone
Character Name: AbarenboSaru
UID: 200000094070234
Payment Option: Paypal/Visa/MasterCard/Amex

Was money deducted from account: NO
Track ID: 146725383_narutoen
Screenshot: Attached
Accurate Recharge Time: 0144 Eastern Standard Time

Card I used before does not work now. I would prefer to use Paypal

This post was last edited by aba***@live.com at 2017-1-10 14:49 This post was last edited by aba***@live.com at 2017-1-10 14:51

Hy in indonesia 1$=13.000rp so its to expensive for indonesia player

I can't top up successfully with 50.000 VND and 100.000 VND payment options.

Platform: Mini client and Google Chrome
Character name: ♥Bae♥
UID: 200000094983299
Payment Option: Others - Telcocard - Vinaphone
Was the money deducted from your payment account: Yes
Screenshot :
%5BIMG%5Dhttp://i68.tinypic.com/2mop2j4.png
Accurate Recharge Time: 13:44 Server Time

This post was last edited by qua***@gmail.com at 2017-1-13 21:59

I want to buy in mobile payment but it say it not offer in your country.but i already select my country(indonesia) and operAtor:)

I can't top up successfully with $1 $5 and $10 payment options.

Platform: Browser(Chrome)
Server ID: S298
Character Name: YugaoTamura
UID: 200000096161586
Payment option: Credit/Debit card
Was the money deducted from your payment account: No
Track ID: 146935705_narutoen
Screenshot(error page): https://gyazo.com/eff6256cd1adb7127d62183546b75828
Accurate Recharge Time: about 10 minutes ago 15:50 ish server time

I can't receive the ingots after topped up successfully/Never made this purchase.

Platform: mini client
Server ID: S235: Puppet Drama
Character Name: Zinomaru
UID: 200000093748969
Payment option: Visa Credit Card
Was the money deducted from your payment account: Yes
Track ID: I'm not sure if this is it WPW-146841383.
Accurate Recharge Time: Don't have it. Was on 1/13/17 where i never recalled making this purchase of ingots.

1. I can't receive the ingots after topped up successfully.
Platform: Mini Client / Chrome
Server ID: S107 Meizu
Character Name: IyinOluwakun
UID: 200000089224436
Payment option: Credit Card
Was the money deducted from your payment account: Yes it was
Track ID: essential information: 147093117
Screenshot(error page):
Accurate Recharge Time: Around 12:04-12:20.

Idk why but I can't upload the images

tHIS IS THE FIRST IMAGE SHOWING NO INGOTS

This is the confirmation page and my bank statement showing I was charged

1. I can't receive the ingots after topped up successfully.
Platform: Mini Client / Chrome
Server ID: S107 Meizu
Character Name: IyinOluwakun
UID: 200000089224436
Payment option: Credit Card
Was the money deducted from your payment account: Yes it was
Track ID: essential information: 147093117
Screenshot(error page):
Accurate Recharge Time: Around 12:04-12:39.