I can't receive the ingots after topped up successfully/Never made this purchase.

Platform: mini client
Server ID: S235: Puppet Drama
Character Name: Zinomaru
UID: 200000093748969
Payment option: Visa Credit Card
Was the money deducted from your payment account: Yes
Track ID: I'm not sure if this is it WPW-146841383.
Accurate Recharge Time: Don't have it. Was on 1/13/17 where i never recalled making this purchase of ingots.