all you have to do is send them back a message asking if they fixed it,another mod will answer you lol,just hope their not having a bad day

Hello,
I believe that "Resolved" means that your issue, whatever it is, has been completed and, well, resolved. This means that the customer service agent in charge of it has marked it as completed.
Is this in regards to your ongoing issue with accidentally spending all of your ingots? If so, this is why it was marked as "Resolved," they most likely consider that issue finished.
Thanks!

i have not gotten contacted back they told me it was auto closed in a diff ticket so am i getting lied to or?

If you weren't contacted back, how did they contact you back to tell you that? I'm not really sure I understand what you're saying. Could you post screenshots of the conversation? Maybe I can help you piece together what they're telling you.

I'm sorry to burst your bubble, but CS being resolved means nothing. I've been sending tickets about german questions in Ninja test for about 6 months until they actually got rid of them (hopefully for good). They are just closing tickets if there is not further communication in 2-3 days and forget about it. ANd they always say they will contact you, but in the 3 years I've been playing, I have NEVER been contacted by support about the issue being solved or if they needed any extra information. I usually have to find answers in this forum if some other players have the same issues since Oasis is so lazy, they just wait out if nobody notices a problem.... Sad to see the game fall down so hard and just becoming horrible towards any regular players that is not a long time freezer or a high spending player.

ANd you gotta love their copy/paste "responses" - thank you for your support and understanding..... It makes me sick every time I get this.

Thanks for the information keep sharing such informative post keep suggesting such post.

MyCCPay