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[ Other ] Support Resolved?

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  • Registered: 2017-07-24
  • Topics: 12
  • Posts: 19
On 2021-05-08 02:21:49Show this Author OnlyDescending Order
1# Go To

meh




This post was last edited by KyotoKun on 2021-05-08 02:21:49.
  • Registered: 2019-04-25
  • Topics: 46
  • Posts: 130
On 2020-10-27 22:17:44Show this Author Only
2#

all you have to do is send them back a message asking if they fixed it,another mod will answer you lol,just hope their not having a bad day


  • Registered: 2017-07-24
  • Topics: 9
  • Posts: 1378
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On 2020-10-28 09:35:25Show this Author Only
3#

Hello,
I believe that "Resolved" means that your issue, whatever it is, has been completed and, well, resolved. This means that the customer service agent in charge of it has marked it as completed.
Is this in regards to your ongoing issue with accidentally spending all of your ingots? If so, this is why it was marked as "Resolved," they most likely consider that issue finished.
Thanks!

  • Registered: 2017-07-24
  • Topics: 12
  • Posts: 19
On 2020-10-29 11:32:12Show this Author Only
4#
  • Tachibana Saeko On 2020-10-28 09:35:25
  • Hello,
    I believe that "Resolved" means that your issue, whatever it is, has been completed and, well, resolved. This means that the customer service agent in charge of it has marked it as completed.
    Is this in regards to your ongoing issue with accidentally spending all of your ingots? If so, this is why it was marked as "Resolved," they most likely consider that issue finished.
    Thanks!

i have not gotten contacted back they told me it was auto closed in a diff ticket so am i getting lied to or?

  • Registered: 2017-07-24
  • Topics: 9
  • Posts: 1378
  • Moderator
On 2020-10-29 13:02:32Show this Author Only
5#

If you weren't contacted back, how did they contact you back to tell you that? I'm not really sure I understand what you're saying. Could you post screenshots of the conversation? Maybe I can help you piece together what they're telling you.

  • Registered: 2020-10-20
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  • Posts: 5
On 2020-10-29 17:36:54Show this Author Only
6#
Note: Sorry,the post does not exist or has been deleted
  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 46
On 2020-10-31 05:09:31Show this Author Only
7#

I'm sorry to burst your bubble, but CS being resolved means nothing. I've been sending tickets about german questions in Ninja test for about 6 months until they actually got rid of them (hopefully for good). They are just closing tickets if there is not further communication in 2-3 days and forget about it. ANd they always say they will contact you, but in the 3 years I've been playing, I have NEVER been contacted by support about the issue being solved or if they needed any extra information. I usually have to find answers in this forum if some other players have the same issues since Oasis is so lazy, they just wait out if nobody notices a problem.... Sad to see the game fall down so hard and just becoming horrible towards any regular players that is not a long time freezer or a high spending player.

ANd you gotta love their copy/paste "responses" - thank you for your support and understanding..... It makes me sick every time I get this.




This post was last edited by Ayanak on 2020-10-31 05:11:33.
  • Registered: 2021-05-08
  • Topics: 0
  • Posts: 1
On 2021-05-10 12:25:56Show this Author Only
8#
  • Tachibana Saeko On 2020-10-28 09:35:25
  • Hello,
    I believe that "Resolved" means that your issue, whatever it is, has been completed and, well, resolved. This means that the customer service agent in charge of it has marked it as completed.
    Is this in regards to your ongoing issue with accidentally spending all of your ingots? If so, this is why it was marked as "Resolved," they most likely consider that issue finished.
    Thanks!

Thanks for the information keep sharing such informative post keep suggesting such post.







MyCCPay

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