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[ Updates ] Post Maintenance Issues - 16th February

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  • Registered: 2017-07-24
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On 2017-02-17 21:52:18Show this Author Only
121#
  • God Revan On 2017-02-17 21:44:00
  • That's well and all Kouka but there's one important question that still needs answering. I'm just sharing my thoughts because alot of people in the two servers I play in have asked the same question:

    Why players above Ninja Student and below Sage are having their rewards nullified down to Ninja Student?
Hello, You need to reach Six paths once on your account after that you can get the rewards in between sage and ninja student aswell for each season.

There are plenty of examples in the thread posted earlier but i will give you one again.


This seasonal reward i got Six paths, now in 12 days (1st of march) when the new season rewards are sent out i might be Super kage, this means i will get the super kage rewards (not ninja student)


Basicly as long as you have reached Six paths even once you are capable of getting the other rewards. however if you have not then you will get ninja student reward.


Hope this helps you /Ach
  • Registered: 2017-07-24
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On 2017-02-17 21:52:54Show this Author Only
122#
  • God Revan On 2017-02-17 21:44:00
  • That's well and all Kouka but there's one important question that still needs answering. I'm just sharing my thoughts because alot of people in the two servers I play in have asked the same question:

    Why players above Ninja Student and below Sage are having their rewards nullified down to Ninja Student?
Hmm, I think it's because they never reach 6 paths. The game itself want to push people further I guess. Only people who were 6 paths before yesterday mt will have their rank reset to back special jounin. The rest remain I believe so they will have easier time get to 6 paths this month compare to people who got reset back to special jounin.
  • Registered: 2017-07-24
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On 2017-02-17 22:05:39Show this Author Only
123#
  • Achroma On 2017-02-17 21:52:18
  • Hello, You need to reach Six paths once on your account after that you can get the rewards in between sage and ninja student aswell for each season.

    There are plenty of examples in the thread posted earlier but i will give you one again.


    This seasonal reward i got Six paths, now in 12 days (1st of march) when the new season rewards are sent out i might be Super kage, this means i will get the super kage rewards (not ninja student)


    Basicly as long as you have reached Six paths even once you are capable of getting the other rewards. however if you have not then you will get ninja student reward.


    Hope this helps you /Ach
Ah so you're saying that this ONLY applies for the first run ever to Sage of the 6 Paths correct? Ok Ok! Now I understand. I guess it is understandable. Thank you for the answer.
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On 2017-02-17 22:05:41Show this Author Only
124#
just hope they fix the rewards for those that have six path rank any day now :p
  • Registered: 2017-07-24
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On 2017-02-17 22:05:54Show this Author Only
125#
I would be able to reach it if ever get match if someone 1 hour later still nothing
  • Registered: 2017-07-24
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On 2017-02-17 22:24:47Show this Author Only
126#
  • Daiske On 2017-02-17 02:58:50
  • Hello everyone.

    Since we are getting a lot of tickets on our support or a lot of question not only via PM but also on our Facebook page, I'm here to explain what is happening and what are we going to do.

    Problems with arena, that includes arena rewards.
    Most of you already know that, unfortunately, we have few problems with Arena season and rewards for your current Arena season. At the moment, we are still collecting reports and data regarding arena and all problems connected with it. If you didn't receive your arena rewards, make sure to report it. We will look into it.
    Keep in mind, in order to receive full rewards you have to reach rank "Sage of the six paths". If you rank is lower than mentioned rank, you will receive rewards for the lowest rank. Everything is explained in the season rules. !! THIS IS NOT BUG !!

    As for your rank, our plan was not to reset your ranks this month and let you keep your current rank. That means free rewards next month. If you are already "Sage of the six paths", you don't have to do anything. You will just get your rewards again at the start of next month. But the main problem we have with ranks is that players are reporting their ranks were changed and they have to start from zero (from the lowest rank). This is not intended and it will be fixed.

    Group summon
    Okay, first let me say we are really sorry about this "update". This wasn't supposed to come out yet and we are now deciding if we will keep this feature in the game or if we will remove it and add it back at the right time. We know it is already in the game and most of you are happy about it. The reason why we are considering to remove it from the game is that we need and want to make sure it will work as it should. I can't share anymore info about this feature, sadly. We will update you with our result as soon as possible.

    If you have any question, feel free to ask and I will gladly answer your questions and concerns.
    @Edit : And just to calm everyone. If you want to hear my opinion about Group summon, it won't be removed. Maybe I used the wrong types of words. I'm sorry about that one. But we are still discussing what to do with Group summon.
    This post was last edited by Daiske at 2017-2-17 04:08
So just now on a facebook post (https://www.facebook.com/naruto.en/posts/1895789210661849) on your official page, they put the following:
"Finally, because we are already in the middle of the month, the normal situation is that ninjas who reached Six Paths Sage rank will have their rank reset to Special Jonin rank.
Good luck!"
So are you guys gonna reset or not the ranks of those that already had Sage of the six paths? Since in your post you say: As for your rank, our plan was not to reset your ranks this month and let you keep your current rank.
This post was last edited by Reiko-Danna at 2017-2-17 22:27
  • Registered: 2017-07-24
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On 2017-02-17 22:48:36Show this Author Only
127#
  • Reiko-Danna On 2017-02-17 22:24:47
  • So just now on a facebook post (https://www.facebook.com/naruto.en/posts/1895789210661849) on your official page, they put the following:
    "Finally, because we are already in the middle of the month, the normal situation is that ninjas who reached Six Paths Sage rank will have their rank reset to Special Jonin rank.
    Good luck!"
    So are you guys gonna reset or not the ranks of those that already had Sage of the six paths? Since in your post you say: As for your rank, our plan was not to reset your ranks this month and let you keep your current rank.
    This post was last edited by Reiko-Danna at 2017-2-17 22:27
Yeah, from what I'm seeing there are multiple conflicting information and my guess is that the team is not fully in line as we may be lead to believe.
  • Registered: 2017-07-24
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On 2017-02-17 22:55:02Show this Author Only
128#
  • God Revan On 2017-02-17 22:48:36
  • Yeah, from what I'm seeing there are multiple conflicting information and my guess is that the team is not fully in line as we may be lead to believe.
Precisely. One side says one thing, then you go and see that someone is saying the opposite. So, please dear mods, enlighten me and the community.
Oh and also, please, try to fix your communication problem. Do you need translators or people that know english? As we saw from the recents events, you guys never explain correctly what happens, the arena rewards was a major let down because "oh you needed to reach once max rank" but that info was not conveyed correctly.
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On 2017-02-17 23:01:24Show this Author Only
129#
  • Reiko-Danna On 2017-02-17 22:55:02
  • Precisely. One side says one thing, then you go and see that someone is saying the opposite. So, please dear mods, enlighten me and the community.
    Oh and also, please, try to fix your communication problem. Do you need translators or people that know english? As we saw from the recents events, you guys never explain correctly what happens, the arena rewards was a major let down because "oh you needed to reach once max rank" but that info was not conveyed correctly.
The problem is not between our communication. Our team received wrong information from developers and this caused all problems.

Final solution is - ninjas who reached Six Paths Sage rank will have their rank reset to Special Jonin rank.
I'm really sorry we gave you wrong information guys. It won't happen again.
This post was last edited by Daiske at 2017-2-18 00:04
  • Registered: 2017-07-24
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On 2017-02-17 23:14:27Show this Author Only
130#
  • Daiske On 2017-02-17 23:01:24
  • The problem is not between our communication. Our team received wrong information from developers and this caused all problems.

    Final solution is - ninjas who reached Six Paths Sage rank will have their rank reset to Special Jonin rank.
    I'm really sorry we gave you wrong information guys. It won't happen again.
    This post was last edited by Daiske at 2017-2-18 00:04
Pathetic work every single time. Not you Daiske, but the company. oh and better not say: "I'm really sorry we gave you wrong information guys. It won't happen again.", cuz it happens every week xD

Either way, thank you for the feedback. Back to grinding arena
  • Registered: 2017-07-24
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On 2017-02-17 23:15:46Show this Author Only
131#
  • Daiske On 2017-02-17 23:01:24
  • The problem is not between our communication. Our team received wrong information from developers and this caused all problems.

    Final solution is - ninjas who reached Six Paths Sage rank will have their rank reset to Special Jonin rank.
    I'm really sorry we gave you wrong information guys. It won't happen again.
    This post was last edited by Daiske at 2017-2-18 00:04
So we get a reset with no rewards....
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On 2017-02-17 23:22:53Show this Author Only
132#
  • Reflectionx On 2017-02-17 23:15:46
  • So we get a reset with no rewards....
No, everyone should receive their rewards.
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On 2017-02-17 23:37:02Show this Author Only
133#
Will the servers that didnt get arena rewards yet get compensation for shorther arena season? I mean I lost 2 days of trying to get back to 6 paths already. And are you even planning to adress this situation?
  • Registered: 2017-07-24
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On 2017-02-17 23:38:45Show this Author Only
134#
  • On 2017-02-17 20:13:51
  • s321 still didn't receive reward , and non - cross server arena
Your server must be at least 60 days old to receive arena rewards. If your server is not old enough, players on your server (including you) won't receive arena rewards. We will add this rule to the game text as soon as possible. Probably with next maintenance (not confirmed yet).

As for cross-server arena. We are still investigating this problem. It is turned on but we are aware that some players are not able to find opponents. Once there is some update or solution for this problem, I will let you guys know.
  • Registered: 2017-07-24
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On 2017-02-17 23:47:46Show this Author Only
135#
  • Daiske On 2017-02-17 23:38:45
  • Your server must be at least 60 days old to receive arena rewards. If your server is not old enough, players on your server (including you) won't receive arena rewards. We will add this rule to the game text as soon as possible. Probably with next maintenance (not confirmed yet).

    As for cross-server arena. We are still investigating this problem. It is turned on but we are aware that some players are not able to find opponents. Once there is some update or solution for this problem, I will let you guys know.
server 295 about 50 something days old, but this 60 day thing was never mentioned. I guess six path for nothing
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On 2017-02-18 00:23:44Show this Author Only
136#
  • Daiske On 2017-02-17 23:38:45
  • Your server must be at least 60 days old to receive arena rewards. If your server is not old enough, players on your server (including you) won't receive arena rewards. We will add this rule to the game text as soon as possible. Probably with next maintenance (not confirmed yet).

    As for cross-server arena. We are still investigating this problem. It is turned on but we are aware that some players are not able to find opponents. Once there is some update or solution for this problem, I will let you guys know.
my server is 65 days old , was 64 at the maintenance day and didn't receive any rewards though
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On 2017-02-18 00:36:52Show this Author Only
137#
My server is 273, it should be older than 60 days because monthly logins were GNW Choji for December, Sannin Jaraiya for January and we're on day 17 of Feb with GNW Ino.

Didn't receive any Arena rewards.
  • Registered: 2017-07-24
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On 2017-02-18 00:41:01Show this Author Only
138#
  • Sir Fluffykin On 2017-02-18 00:36:52
  • My server is 273, it should be older than 60 days because monthly logins were GNW Choji for December, Sannin Jaraiya for January and we're on day 17 of Feb with GNW Ino.

    Didn't receive any Arena rewards.
You have to open arena first. You know that, right ?
  • Registered: 2017-07-24
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On 2017-02-18 00:53:13Show this Author Only
139#
  • Daiske On 2017-02-18 00:41:01
  • You have to open arena first. You know that, right ?
server 276 is 65 days old , server 273 is 67 days old
i have 6 path sennin and didnt get rewards , no one from my server did, you know that right? This post was last edited by Haru no Owari at 2017-2-18 01:11
  • Registered: 2017-07-24
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On 2017-02-18 00:59:15Show this Author Only
140#
  • Daiske On 2017-02-18 00:41:01
  • You have to open arena first. You know that, right ?
What does this even mean?

Okay
*Opens Arena*
Check First Rewards (yeah obviously got those)
Checks Season Rewards (yeah still haven't got)

"When a new season starts, you will gain rewards based on highest rank you achieved in the previous season. Rewards will be issued via in-game mail"

Well I've opened Arena, so what do you mean by "You have to open arena first. You know that, right?"
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