Hello everyone.

Since we are getting a lot of tickets on our support or a lot of question not only via PM but also on our Facebook page, I'm here to explain what is happening and what are we going to do.

Problems with arena, that includes arena rewards.
Most of you already know that, unfortunately, we have few problems with Arena season and rewards for your current Arena season. At the moment, we are still collecting reports and data regarding arena and all problems connected with it. If you didn't receive your arena rewards, make sure to report it. We will look into it.
Keep in mind, in order to receive full rewards you have to reach rank "Sage of the six paths". If you rank is lower than mentioned rank, you will receive rewards for the lowest rank. Everything is explained in the season rules. !! THIS IS NOT BUG !!

As for your rank, our plan was not to reset your ranks this month and let you keep your current rank. That means free rewards next month. If you are already "Sage of the six paths", you don't have to do anything. You will just get your rewards again at the start of next month. But the main problem we have with ranks is that players are reporting their ranks were changed and they have to start from zero (from the lowest rank). This is not intended and it will be fixed.

Group summon
Okay, first let me say we are really sorry about this "update". This wasn't supposed to come out yet and we are now deciding if we will keep this feature in the game or if we will remove it and add it back at the right time. We know it is already in the game and most of you are happy about it. The reason why we are considering to remove it from the game is that we need and want to make sure it will work as it should. I can't share anymore info about this feature, sadly. We will update you with our result as soon as possible.

If you have any question, feel free to ask and I will gladly answer your questions and concerns.
@Edit : And just to calm everyone. If you want to hear my opinion about Group summon, it won't be removed. Maybe I used the wrong types of words. I'm sorry about that one. But we are still discussing what to do with Group summon.
This post was last edited by Daiske at 2017-2-17 04:08

I'm not sure I understand your question. Can you please explain it again ? Maybe in different way.

Your current rewards and rank are from January. You were supposed to get them at the start of the month but due to problem on our side, you did not.

Ahh, I understand now. Not all details were explained to me, yet. I can ask about that one.

For now, just keep your screenshots and do not delete them. Collecting such reports via PM is way too complicated and it might be also chaotic.

Yes. That was/is our plan. We felt like it is not fair towards our players from our side to reset their ranks in the middle of the month just because we had technical problems. That's a no-no.

Hello,

we are still investigating this issue. Once a I get response from our team, I will let you know.

Hello,

I wouldn't say you did it for nothing. I'm sure you had fun while beating someone in arena. No ? ; P

As for what you can do, actually yes. That ranking is awesome example. Screen your current arena rank, arena ranking and maybe if you still have your message with rewards and keep them. Once I get response from our team, I will let everyone know.

Hello,

I realised that maybe my words were too much and I used wrong words to describe the current situation and I am sorry about that.

What I was trying to say is that we are currently talking about Group summon. There is really low possibility that we will remove this feature. Not only it would be bad move from our side, it would also disappoint our players and we don't want to disappoint you guys.

As for your feedback regarding our team and our update. I will pass it to the manager and I will let others know that our players feel we should improve our communication.

I agree with you and we will do our best. There is always room for improvements and we are open to suggestions and helpful feedback.

Have a nice day.

Yes, as I stated in my previous comment. We felt it would be unfair to reset players ranks in the middle of the month. However, next month your ranks will reset.

The problem is not between our communication. Our team received wrong information from developers and this caused all problems.

Final solution is - ninjas who reached Six Paths Sage rank will have their rank reset to Special Jonin rank.
I'm really sorry we gave you wrong information guys. It won't happen again.
This post was last edited by Daiske at 2017-2-18 00:04

No, everyone should receive their rewards.

Your server must be at least 60 days old to receive arena rewards. If your server is not old enough, players on your server (including you) won't receive arena rewards. We will add this rule to the game text as soon as possible. Probably with next maintenance (not confirmed yet).

As for cross-server arena. We are still investigating this problem. It is turned on but we are aware that some players are not able to find opponents. Once there is some update or solution for this problem, I will let you guys know.

You have to open arena first. You know that, right ?

You have to click on/open arena first, in order to receive email with your rewards.