SEARCH
5.0 GNW Treasure Minato
Reply
Views: 799 ｜ Replies: 8
[ Other ] recharged but didnt receive the ingots

 [

Copy Link

]

kakashiitachi
  • Registered: 2023-09-19
  • Topics: 1
  • Posts: 5
On 2023-09-19 12:22:33 ｜ Show this Author Only ｜ Descending Order
1＃ Go To

my online user name is KayamaOta i recharged on 15 of september 2023 this is the fourth day and i still dont have my ingots i contacted customer support and they said i should provide them with screenshots and i dont have any screenshots

Reply
Paimon-chan
  • Registered: 2023-07-20
  • Topics: 0
  • Posts: 11
On 2023-09-19 15:28:47 ｜ Show this Author Only
2＃

Well you need to show the Customer Support proof of purchase ( Receipt / Invoice )

What payment method you use? Im sure all kinds will give you a receipt , just snap that and send them

Reply
kakashiitachi
  • Registered: 2023-09-19
  • Topics: 1
  • Posts: 5
On 2023-09-19 15:38:14 ｜ Show this Author Only
3＃
  • Paimon-chan On 2023-09-19 15:28:47

  • Well you need to show the Customer Support proof of purchase ( Receipt / Invoice )

    What payment method you use? Im sure all kinds will give you a receipt , just snap that and send them

the problem is that i bought the ingots by the browser version of the game there was no way of saving screenshots i use credit card payment

Reply
kakashiitachi
  • Registered: 2023-09-19
  • Topics: 1
  • Posts: 5
On 2023-09-19 18:08:01 ｜ Show this Author Only
4＃
  • Paimon-chan On 2023-09-19 15:28:47

  • Well you need to show the Customer Support proof of purchase ( Receipt / Invoice )

    What payment method you use? Im sure all kinds will give you a receipt , just snap that and send them

please reply

Reply
kakashiitachi
  • Registered: 2023-09-19
  • Topics: 1
  • Posts: 5
On 2023-09-19 19:07:06 ｜ Show this Author Only
5＃
  • Paimon-chan On 2023-09-19 15:28:47

  • Well you need to show the Customer Support proof of purchase ( Receipt / Invoice )

    What payment method you use? Im sure all kinds will give you a receipt , just snap that and send them

i wanted to buy again the 1000 ingots package it says the payment is successful but the money isnt taken from my account i think the problem maybe its from my end

Reply
kakashiitachi
  • Registered: 2023-09-19
  • Topics: 1
  • Posts: 5
On 2023-09-19 19:09:11 ｜ Show this Author Only
6＃
  • Paimon-chan On 2023-09-19 15:28:47

  • Well you need to show the Customer Support proof of purchase ( Receipt / Invoice )

    What payment method you use? Im sure all kinds will give you a receipt , just snap that and send them

can i buy ingots using uk phone number becuase when i tried with credit card it failed two times

Reply
kakashiitachi
  • Registered: 2023-09-19
  • Topics: 1
  • Posts: 5
On 2023-09-19 19:14:54 ｜ Show this Author Only
7＃
  • Paimon-chan On 2023-09-19 15:28:47

  • Well you need to show the Customer Support proof of purchase ( Receipt / Invoice )

    What payment method you use? Im sure all kinds will give you a receipt , just snap that and send them

Naruto Online-9192023105649AM

Reply
Tsubasa2.0
  • Registered: 2022-09-02
  • Topics: 441
  • Posts: 309
  • Moderator
On 2023-09-19 20:21:04 ｜ Show this Author Only
8＃

Hello

Via credit card the receiving of the ingots can have a delay, if it is past 1 hour please make a ticket. You can find the ingame Customer Support via the "?" *on in the top right corner of the client.




This post was last edited by Tsubasa2.0 on 2023-09-19 20:21:12.
Reply
Reply
Quicky Post
Reply

Log in in order to Post. | Register