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[ Other ] oasis support team

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Behørn
  • Registered: 2021-01-26
  • Topics: 1
  • Posts: 2
On 2022-07-11 03:01:53 ｜ Show this Author Only ｜ Descending Order
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How many days do we need to wait until we can get an awnser when we send an email to the support? i did this 2 weeks ago (with this link

https://profile.oasgames.com/web/reset-password/appeal-1)

and still no sign from the support is that normal ??



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Tachibana Saeko
  • Registered: 2017-07-24
  • Topics: 22
  • Posts: 1894
  • Moderator
On 2022-07-11 14:56:34 ｜ Show this Author Only
2＃

Hello,

Unfortunately, if it hasn't been responded to after that long, it usually means that the appeal was not successful. I'd recommend double checking the information you provided and trying again. Alternatively, you can make a ticket on the CS platform (link is here:

https://support-center.oasgames.com ) in order to try that way, though it tends to be more stricter in the information required.

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