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5.0 GNW Treasure Minato
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[ Player Guide ] EVERYONE NEEDS TO KNOW

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DrDoo
  • Registered: 2017-07-24
  • Topics: 43
  • Posts: 302
On 2018-05-08 06:59:34 ｜ Show this Author Only ｜ Descending Order
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EVERYONE NEEDS TO KNOW!!!!
I have first opened a ticket in which I explained how i spun the lucky wheel(the one that costs 10 ingots) and did not recieve any rewards but lost 10 ingots, THIS HAPPENED ON 04/21/2018
After a couple of days they said they will investigate and refound me.
1 week passes, nothing happens, i reply to them saying that I am still waiting, they reply back saying that they need higher aproval and it should be over soon, another week passes, nothing happens, they close the ticket( UNDERSTAND THAT I DID NOT RECIEVE ANYTHING, NOT EVEN AN ANSWER)
I open another ticket because the previous they mark as "Solved", THEY ALSO SAY THEY WILL MAKE IT RIGHT AGAIN, 5 DAYS PASS, NO REPLY.
KEEP IN MIND FELLAS, THIS IS OASIS YOU ARE DEALING WITH, YOU HAVE A BUG AND GET BITTEN BY IT, THEY JUST HOPE YOU FORGET ABOUT YOUR INGOTS/CUPONS AND DON'T GIVE A * RAT'S ASS!!!

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s177 Kira
  • Registered: 2017-07-24
  • Topics: 14
  • Posts: 242
On 2018-05-08 13:56:31 ｜ Show this Author Only
2＃
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Castnicke
  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 207
On 2018-05-08 21:52:49 ｜ Show this Author Only
3＃
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Dumbledore Calr
  • Registered: 2017-09-07
  • Topics: 81
  • Posts: 321
On 2018-05-09 12:46:49 ｜ Show this Author Only
4＃
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Note: Sorry，the post does not exist or has been deleted
ICExx
  • Registered: 2017-07-24
  • Topics: 822
  • Posts: 939
On 2018-05-09 16:39:47 ｜ Show this Author Only
5＃
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Oujingbing
  • Registered: 2017-07-24
  • Topics: 10
  • Posts: 324
On 2018-05-09 17:16:03 ｜ Show this Author Only
6＃
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Note: Sorry，the post does not exist or has been deleted
Castnicke
  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 207
On 2018-05-09 17:59:19 ｜ Show this Author Only
7＃
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Note: Sorry，the post does not exist or has been deleted
Jori.
  • Registered: 2017-07-24
  • Topics: 69
  • Posts: 550
On 2018-05-09 21:17:15 ｜ Show this Author Only
8＃
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Hello, i will be pleased if you speak without this agressiveness.. There is no reason raging for this , and if i recall its not a way to answer him like this .. thank you .

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Jori.
  • Registered: 2017-07-24
  • Topics: 69
  • Posts: 550
On 2018-05-09 21:27:47 ｜ Show this Author Only
9＃

Hello, please move this thread to the correct Section , which is Customer Support , thank you very much , i am closing the thread here.

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Daiske
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2018-05-09 21:38:34 ｜ Show this Author Only
10＃

Hello.

First of all, I would like to appologize in the name of our team for the inconvenience and process you had to go trough.

Tickets are closed even if the problem is not solved yet. It's being done in order to prevent players from spamming the tickets with unnecessary messages. I will check your case and also your ticket. According to the logs from your account, we will send you your missing coupons (if needed). If possible, please contact me via private message with your UID.

Again, please accept our sincere apologies.

Have a nice day.




This post was last edited by Daiske on 2018-05-09 21:38:59.
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