I spent quite a bit of time and gathered together what I saved from this last day.
I expect OAS to resolve this concerning issue in a timely manner...this is not a small bug

To anyone reading this and whether or not you lost few hundred or few thousands coupons & ingots, I urge you to contact Naruto OAS customer service and submit a report ticket, and link it back to this thread as well:

To open a support ticket for this bug, the link is below:

http://support-center.oasgames.com/question/list

Re-open it and push them for an answer

As a paying customer whose lost over $130 worth over this "bug" I had my full faith in OAS to resolve these individual cases in an expedited manner.

However as of now i'm also uncertain on the outcome, as my support tickets show as "resolved"

This clearly shows that this game needs:

A. To own up to their own mistakes (when you're almost a week late into resolving a loss of money related bug, players lose hope, and the last thing we want to do is to rant and spam forums for an answer)

B. Test servers to ensure new patches have minimal bugs and errors to prevent such issues from ever happening.

6 Days now, still waiting for an answer and solution