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[ Bugs ] Coupons are gone????

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  • Registered: 2017-07-24
  • Topics: 12
  • Posts: 22
On 2017-12-01 03:47:42Show this Author OnlyDescending Order
1# Go To

I'm quite upset since im not really able to provide proof since i never screenshotted my coupons balance before it happened (how was I even supposed to know this would happen) but i had over 4000 coupons in my account and after using lucky board i had over 2000 to spare. I dont really know when it disappeared but i noticed my balance went down to 43 coupons after using the group lucky wheel. I tried back tracking what I did that could have made me unknowingly use coupons but Ive literally only used 2000 on lucky board and thats it. I'm kind of freaking out about it cause I worked really hard earning all that money and I really don't know what to do at this point. This game is so unforgiving to me.

I doubt Oasis is willing to give me anything back so I can do nothing but to cry about it.




This post was last edited by Hagemanto on 2017-12-01 03:47:42.
  • Registered: 2017-07-24
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On 2017-12-01 04:22:22Show this Author Only
2#

You're not crazy the same thing happened to me!
When I signed on this morning I had 1633 coupons and 200 ingots

After signing in I did a daily check-in, upgraded my charms for the rebate, did group wheel and then ran some convoy. In the middle of a convoy I got kicked offline. When I refreshed it gave me a white screen so I close the mini-client completely and restarted. When I restarted and finished my convoy, I realized all of my coupons were gone and I only had 88 ingots left. I KNOW I had the coupons when I logged in this morning because I was checking lucky board planning to use them later. I did not spend anything anywhere. I've never spent any of my 200 ingots since getting them nearly a year ago now.

I cleared my cache, restarted the client about four times and tried browser version and no luck. It's all just gone.

I have no screenshot from earlier today when I had them because why would I screenshot myself first thing in the morning when nothing is wrong? I DO have one from last night though from right before I signed off for bed that shows how much I SHOULD have. The only thing that has changed is some coins and my power from the new myoboku thing and upgrading charms today.

I'm super stressed, I've been saving them for the past month for lucky board and now I've got nothing

I sent in a bug report through the client support, but I'm glad there are other people with this issue, it's not just me.

Error2Error1





This post was last edited by Swisidniak on 2017-12-01 04:27:34.
  • Registered: 2017-07-24
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On 2017-12-01 04:37:17Show this Author Only
3#
  • Swisidniak On 2017-12-01 04:22:22
  • You're not crazy the same thing happened to me!
    When I signed on this morning I had 1633 coupons and 200 ingots

    After signing in I did a daily check-in, upgraded my charms for the rebate, did group wheel and then ran some convoy. In the middle of a convoy I got kicked offline. When I refreshed it gave me a white screen so I close the mini-client completely and restarted. When I restarted and finished my convoy, I realized all of my coupons were gone and I only had 88 ingots left. I KNOW I had the coupons when I logged in this morning because I was checking lucky board planning to use them later. I did not spend anything anywhere. I've never spent any of my 200 ingots since getting them nearly a year ago now.

    I cleared my cache, restarted the client about four times and tried browser version and no luck. It's all just gone.

    I have no screenshot from earlier today when I had them because why would I screenshot myself first thing in the morning when nothing is wrong? I DO have one from last night though from right before I signed off for bed that shows how much I SHOULD have. The only thing that has changed is some coins and my power from the new myoboku thing and upgrading charms today.

    I'm super stressed, I've been saving them for the past month for lucky board and now I've got nothing

    I sent in a bug report through the client support, but I'm glad there are other people with this issue, it's not just me.

    Error2Error1


* I'm sorry to hear that man : ( hopefully something can be done about this. It rly isnt cool having all that hard work go down the drain. Esp when youre f2p like me it rly stings more.

  • Registered: 2017-07-24
  • Topics: 14
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On 2017-12-01 13:32:05Show this Author Only
4#

refer to screenshot below for info




This post was last edited by s177 Kira on 2017-12-01 15:46:55.
  • Registered: 2017-07-24
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On 2017-12-01 13:36:53Show this Author Only
5#

Have you done charms after lucky board? Have you used the "auto upgrade" level up feature? as this is how I lost my cps & ingots.

It clearly says "Auto Upgrade will use the corresponding materials until the upgrade is complete. It will automatically stop if materials are insufficient. Do you wish to start auto upgrade?" Going by this, this system should never auto-buy the remaining needed charm pieces if you fail to have enough in your invent.

I hope you did upgrade charms, as i'm worried that my case is unique and would be a relief if the issue with missing cps & charms is related to the auto-upgrade feature in Charms.

  • Registered: 2017-07-24
  • Topics: 14
  • Posts: 242
On 2017-12-01 13:47:45Show this Author Only
6#
  • Swisidniak On 2017-12-01 04:22:22
  • You're not crazy the same thing happened to me!
    When I signed on this morning I had 1633 coupons and 200 ingots

    After signing in I did a daily check-in, upgraded my charms for the rebate, did group wheel and then ran some convoy. In the middle of a convoy I got kicked offline. When I refreshed it gave me a white screen so I close the mini-client completely and restarted. When I restarted and finished my convoy, I realized all of my coupons were gone and I only had 88 ingots left. I KNOW I had the coupons when I logged in this morning because I was checking lucky board planning to use them later. I did not spend anything anywhere. I've never spent any of my 200 ingots since getting them nearly a year ago now.

    I cleared my cache, restarted the client about four times and tried browser version and no luck. It's all just gone.

    I have no screenshot from earlier today when I had them because why would I screenshot myself first thing in the morning when nothing is wrong? I DO have one from last night though from right before I signed off for bed that shows how much I SHOULD have. The only thing that has changed is some coins and my power from the new myoboku thing and upgrading charms today.

    I'm super stressed, I've been saving them for the past month for lucky board and now I've got nothing

    I sent in a bug report through the client support, but I'm glad there are other people with this issue, it's not just me.

    Error2Error1


same question to you, did you use the auto-upgrade feature in charms when you were leveling it

  • Registered: 2017-07-24
  • Topics: 10
  • Posts: 107
On 2017-12-01 13:49:17Show this Author Only
7#

I did upgrade my charms! I had around 600 total but since I only needed 500 for the rebate I didn't use them all. I only upgraded my charms from levels 3 to 4 or 4 to 5 which are pretty low cost anyway so I could guarantee not going too far over the 500 I needed to use so I could save the remaining for the next rebate.
In the charm rebate I used 528 total

and looking at what I have left over I DO have more than 200 remaining, even though I only had about 620-ish when I started. This is far more than I should have left.

The fact the auto-upgrade took from our coupons and ingots instead of using the charms we already had in our inventory to begin with is ridiculous D:<


  • Registered: 2017-07-24
  • Topics: 14
  • Posts: 242
On 2017-12-01 14:00:16Show this Author Only
8#
  • Swisidniak On 2017-12-01 13:49:17
  • I did upgrade my charms! I had around 600 total but since I only needed 500 for the rebate I didn't use them all. I only upgraded my charms from levels 3 to 4 or 4 to 5 which are pretty low cost anyway so I could guarantee not going too far over the 500 I needed to use so I could save the remaining for the next rebate.
    In the charm rebate I used 528 total

    and looking at what I have left over I DO have more than 200 remaining, even though I only had about 620-ish when I started. This is far more than I should have left.

    The fact the auto-upgrade took from our coupons and ingots instead of using the charms we already had in our inventory to begin with is ridiculous D:<


The auto upgrade feature is almost certainly bugged. It's tapping into our cps and ingots on level ups. This is impossible.

And i'm in the same boat as you.

Had total 424/500 this morn (added up this morn to confirm) Did 250/500 rebate this morn, no issues. 174 left. Somehow at 568/500 now and few remaining charms in my invent. 2900 cps and 3300 ingots gone. Even if the system spent the cps and ingots on charm packs, i would be missing charms.


*for sketpicals out there. I purchased 0 packs from the time limited shops and event shops. I am also unable to purchase packs directly in the regulat shop as i was playing on puffin (mobile) right side screen cut off refraining me from scrolling down. My login emails heavily secure so the issue with my acc compromised is out of the question.




This post was last edited by s177 Kira on 2017-12-01 14:02:52.
  • Registered: 2017-07-24
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On 2017-12-01 14:12:27Show this Author Only
9#

This might have been the case for me as well. I did the charm rebate that morning and I had around a total of 250 or so charms. I also used the auto feature as always, so it might have taken my coupons instead of the charms.





This post was last edited by Hagemanto on 2017-12-02 00:11:58.
  • Registered: 2017-07-24
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On 2017-12-01 15:15:06Show this Author Only
10#

yeah same thing happened to me yesterday i lost 60 ingots idk how but still had 5 coupons left lol

  • Registered: 2017-07-24
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On 2017-12-01 15:38:27Show this Author Only
11#

oas report

I spent quite a bit of time and gathered together what I saved from this last day.
I expect OAS to resolve this concerning issue in a timely manner...this is not a small bug


To anyone reading this and whether or not you lost few hundred or few thousands coupons & ingots, I urge you to contact Naruto OAS customer service and submit a report ticket, and link it back to this thread as well:

To open a support ticket for this bug, the link is below:

http://support-center.oasgames.com/question/list





This post was last edited by s177 Kira on 2017-12-01 15:48:23.
  • Registered: 2017-07-24
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On 2017-12-02 20:03:50Show this Author Only
12#
  • s177 Kira On 2017-12-01 15:38:27
  • oas report

    I spent quite a bit of time and gathered together what I saved from this last day.
    I expect OAS to resolve this concerning issue in a timely manner...this is not a small bug


    To anyone reading this and whether or not you lost few hundred or few thousands coupons & ingots, I urge you to contact Naruto OAS customer service and submit a report ticket, and link it back to this thread as well:

    To open a support ticket for this bug, the link is below:

    http://support-center.oasgames.com/question/list


I further this statement



Please contact our OAS Customer Support with your inquiry and they'll be in a better position to assist you.

Inform them of the situation with fluent information. They'll ask questions, please to the best of your ability.


Hopefully, they'll be able to help you!

  • Registered: 2017-07-24
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  • Posts: 98
On 2017-12-02 21:18:42Show this Author Only
13#

But this happens without checkbox checked? Because I did some auto upgrades but didnt pay attention to cupons :scared:


Screenshot_2






This post was last edited by bl0w on 2017-12-02 21:19:31.
  • Registered: 2017-07-24
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On 2017-12-04 23:11:40Show this Author Only
14#

i auto upgraded too but didn't happen anything weird

  • Registered: 2017-07-24
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On 2017-12-05 04:02:41Show this Author Only
15#

I never had this problem, but I also never ticked that box. There might be a bug where if you tick the box in ANY feature, it propagate to the rest and/or unticking does not work properly. So if you have ever ticked that box in any feature (BA, refine, charm etc) in the past, that might be the cause.

Just a theory, the first step of solving bugs is finding how it happens so...

  • Registered: 2017-07-24
  • Topics: 14
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On 2017-12-05 12:33:49Show this Author Only
16#
  • bl0w On 2017-12-02 21:18:42
  • But this happens without checkbox checked? Because I did some auto upgrades but didnt pay attention to cupons :scared:


    Screenshot_2



Wasn't even aware there was this option, and can confirm I did not check box this.


I've spent quite a bit on the Charm system since Season 1 Space-Time (so we've had this system for quite some time now), and always been using the auto-upgrade feature without any prior issues (and also doc umenting with an excel sheet how many charms it takes for me to level each slot's gear from 1->2->3->4->5->6...). So you could say i'm extremely calculative, careful and most definitely not the careless type.

IMG_12345

I also believe the default is unchecked box, and many players are:

A. not aware of this feature

B. would never check-box this as there's a handful of other ways acquiring charm packs at less than shop value (125 cp/box)


It has been 5 days, OAS has not gotten back to me :S

I'll keep this thread updated if I get any leads on this issue.





This post was last edited by s177 Kira on 2017-12-05 16:52:03.
  • Registered: 2017-07-24
  • Topics: 10
  • Posts: 107
On 2017-12-06 12:11:57Show this Author Only
17#

I also have never checked that box,

but I remember there was a bug with the thread in battle armor when 3.0 first came out that using the auto-upgrade, even without the box checked, it would give you a popup asking if you're sure you want to purchase thread. Could this be a similar issue? Still doesn't explain the load of extra material in our inventories though. And even if the box was checked, it should have given a warning/confirmation that you were about to spend coupons.


I got a reply to my report three days ago saying "The situation is under investigation. We apologize for the inconvenience. Thank you for your patience and understanding!"
Today I checked back to see if there had been any updates and about a half hour ago my report form has now been closed as "Resolved"
....But it hasn't been resolved. I've gotten no updates regarding what the problem was, what happened, nothing. Why is it 'resolved'???

  • Registered: 2017-07-24
  • Topics: 14
  • Posts: 242
On 2017-12-06 12:58:01Show this Author Only
18#
  • Swisidniak On 2017-12-06 12:11:57
  • I also have never checked that box,

    but I remember there was a bug with the thread in battle armor when 3.0 first came out that using the auto-upgrade, even without the box checked, it would give you a popup asking if you're sure you want to purchase thread. Could this be a similar issue? Still doesn't explain the load of extra material in our inventories though. And even if the box was checked, it should have given a warning/confirmation that you were about to spend coupons.


    I got a reply to my report three days ago saying "The situation is under investigation. We apologize for the inconvenience. Thank you for your patience and understanding!"
    Today I checked back to see if there had been any updates and about a half hour ago my report form has now been closed as "Resolved"
    ....But it hasn't been resolved. I've gotten no updates regarding what the problem was, what happened, nothing. Why is it 'resolved'???

Re-open it and push them for an answer


As a paying customer whose lost over $130 worth over this "bug" I had my full faith in OAS to resolve these individual cases in an expedited manner.

However as of now i'm also uncertain on the outcome, as my support tickets show as "resolved"


This clearly shows that this game needs:

A. To own up to their own mistakes (when you're almost a week late into resolving a loss of money related bug, players lose hope, and the last thing we want to do is to rant and spam forums for an answer)

B. Test servers to ensure new patches have minimal bugs and errors to prevent such issues from ever happening.


6 Days now, still waiting for an answer and solution





This post was last edited by s177 Kira on 2017-12-06 12:58:36.
  • Registered: 2017-07-24
  • Topics: 34
  • Posts: 4320
On 2017-12-06 17:11:45Show this Author Only
19#
  • s177 Kira On 2017-12-06 12:58:01
  • Re-open it and push them for an answer


    As a paying customer whose lost over $130 worth over this "bug" I had my full faith in OAS to resolve these individual cases in an expedited manner.

    However as of now i'm also uncertain on the outcome, as my support tickets show as "resolved"


    This clearly shows that this game needs:

    A. To own up to their own mistakes (when you're almost a week late into resolving a loss of money related bug, players lose hope, and the last thing we want to do is to rant and spam forums for an answer)

    B. Test servers to ensure new patches have minimal bugs and errors to prevent such issues from ever happening.


    6 Days now, still waiting for an answer and solution


Hey Kira, I'll speak with a CS rep from the system to answer your ticket and get in touch with you as fast as possible


  • Registered: 2017-07-24
  • Topics: 14
  • Posts: 242
On 2017-12-07 19:02:06Show this Author Only
20#
  • Tobei On 2017-12-06 17:11:45
  • Hey Kira, I'll speak with a CS rep from the system to answer your ticket and get in touch with you as fast as possible


Thank you Tobei, although i've not had any response back from OAS CS.

The last response was "under investigation".

It's now been 1 week and i'm regrettably losing hope every day and do not wish to keep pushing the OAS CS to fix this for me and the others.


As a long time loyal customer, one would expect a higher quality of customer service on such serious issues. I am not comparing the standards of this game to other browser games but when moneys at stake, and a paying customer losses a significant chunk of money over a bug, we have every right to demand for a resolution (if not a refund) immediately, and should not be something that should be dragged on for 7 days with the only answer "under investigation".


My other complaint is the need for "proof" aka "screenshots". I myself take more screen shots than the typical player does, and even in this case I do not think my screen shots are "sufficient" for this case. If OAS does not go by player logs and only by "screenshots" then this is a lost cause. Unless we had the loss of coupons/ingots on videos, there is much doubt as to what really happened and it's our words vs theirs.


@Tobei and forum mods, appreciate your help and assistance but this does look gloomy for us





This post was last edited by s177 Kira on 2017-12-07 19:02:23.
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