Hey there,

it must be her first character. You should also receive ingame email that she "accepted" your invitation. If you didn't receive this email, that means you guys don't meet requirements and that's why you can't claim rewards.

No need to give up ! We will check it for you ;).

Please provide me with this info -

Your character name :
Your server ID :
Your UID (If you are using Facebook account, you can find your UID on the bottom of the page. For players with OAS account : go to your profile - "change nickname") :
Exact date you invited your friend to play our game :

Her character name :
Her server ID :
Her UID (If you are using Facebook account, you can find your UID on the bottom of the page. For players with OAS account : go to your profile - "change nickname") :
Exact time and date she recharged :
Proof of recharge :

We are investigating your problem. You have to be patient. I will update you when I will receive response.
And about that proof - your friend can find it in her/his payment history.

Your character name :
Your server ID :
Your UID (If you are using Facebook account, you can find your UID on the bottom of the page. For players with OAS account : go to your profile - "change nickname") :
Exact date you invited your friend to play our game :

Her/His character name :
Her/His server ID :
Her/His UID (If you are using Facebook account, you can find your UID on the bottom of the page. For players with OAS account : go to your profile - "change nickname") :
Exact time and date she recharged :
Proof of recharge :

That's not how you submit screenshot. Just .. forget about screenshot. We will check it.