I can't receive the ingots after topped up successfully twice.

Platform: Browser- Chrome (Facebook)
Server ID: S47
Character Name: SashMcFlash
UID: 200000085405601
Payment option: Credit Card- MasterCard
Was the money deducted from your payment account: Yes
Track ID 1: FACEBK MA2R5BADD2 650-6187714 CA
Track ID 2: FACEBK QKVAHB2DD2 650-6187714 CA
Screenshot(error page): I did not receive an error page
Accurate Recharge Time 1: 8:35 PM March 21st 2017
Accurate Recharge Time 2: 8:40 PM March 21st 2017 This post was last edited by SashMcFlash at 2017-3-22 09:40

Already received it. 22032017 21:50 This post was last edited by Antraks at 2017-3-22 21:53

1. I can't receive the ingots after topped up successfully.

Platform: Mini Client
Server ID: S120:Roshi
Character Name:NagoyaTextile
UID:200000095423378
Payment option:Bank Transfer
Was the money deducted from your payment account: Yes
Track ID: 1703241954060868
Screenshot(error page): essential information
Accurate Recharge Time:24-Mar-2017 07:54:03 PM
This post was last edited by 105***@facebook at 2017-3-24 21:08

Platform: Browser Chrome Facebook
Server ID: S100 Hanabi
Character Name: ShinichiHori
UID: 200000102498705
Payment option: Credit or Debit Card
Was the money deducted from your payment account: Yes
Track ID: I didnt recieve the tran*ion page.It said there was some error and all i could do was refresh.
Screenshot(error page): error
Accurate Recharge Time: 28 March 2017 13:35 Server Time

I'm guessing no one every answers the Customer Support... If OASIS not going to take spending players seriously then say to my face so i can stop spending.

Question Type：Question via platformQuestion Type：Event Questions
State：Not AnsweredQuestion Number：601201
Server：80 Game：Naruto Online
Time ：2017-03-26 14:42:00Character Name：Tukii

My previous problem until today haven't even get my cash back until today... So i'm assuming it is gone with the wind... I was told in a week... but it's has been nearly 2 months... for a mere 99USD you guys want to con me... and the * rigged Lucky Wheel.. you guys must be deperate to cheat all spending customers.

Question Type：Question via platformQuestion Type：Recharge Questions
State：ClosedQuestion Number：539555
Server：80 Game：Naruto Online
Time ：2017-02-07 17:27:00Character Name：Tukii This post was last edited by Tukiisan at 2017-3-29 06:32

Hello GM, My inviteer just complete first time recharge but i can't claim inviteer recharge reward.

Inviter info:

UID：200000099105134
Character name : Mighty♥Cατㄨ
Server ID / timezone: 367 Fourth Mizukage HK
Level: 76

=============================

Inviteer info:

UID：200000099489185
Character name: TekikuHaseki
Server ID/ timezone: 367 Fourth Mizukage HK
Level: 1


http://imgur.com/a/PD5WR This post was last edited by 142***@facebook at 2017-4-1 14:06

i have this error from paypal
Sorry, you canceled the payment or payment failed!

cant charge . with paypal whast the issue

Platform: Internet Explorer
Server ID: S242
Character Name: Shuynazu
UID: 200000093973064
Payment option: Subway Giftcard
Was the money deducted from your payment account: It took away 75$ from my account which now I only have 7 cents.
Track ID: I never got a transaction page because my giftcard was locked.
Screenshot(error page):
Accurate Recharge Time: 4-09-2017 around 8:40 to 9:00 for Pacific time zone but I play on a EST server so that's 3 hours ahead.

I posted pictures but i blured on the card on reasons that seem obvious, but i have the reciept and the card info.
Subway interactions told me the card was used 3 times which was 50$ 25$ and 5$ which i all tested last night, but said the same thing, "error" card was " locked so if you needed unlocked, call subway" which i did today 4-10-2017 and they said it had only o.o7$ on it left from the 75$, So it must have went through but didnt recieve anything

Also daiske and Tobei helped me, Tobei told me to post all my stuff on here.

Platform: Chrome (On android)
Server ID: S64
Character Name: Hama
UID: 200000086212795
Payment option: SMS billing
Was the money deducted from your payment account: I sent too much sms and it took additional 12.30 PLN
Track ID: during the transaction, I sent too much sms,
Screenshot(error page):
http://i.imgur.com/MDKM11F.png
Accurate Recharge Time: 22.15 server time (S64 is UK)


Now, I can pay 2.46 PLN more for 121 ingots or you can give me this cash back

This post was last edited by Hamadoshi at 2017-4-16 05:46

MasterCard not allowed to pay ?

Please reply in the following format if you encounter these issues:
1. I can't receive the ingots after topped up successfully.
2. I can't top up successfully with *X payment options.

Platform: Mini Client
Server ID: S12
Character Name: LGMagnet
UID: 200000083991817
Payment option: Credit Card
Was the money deducted from your payment account: Yes, 19.99 was deducted
Track ID: essential information （Some number like this: 1****_narutoen）Do not know where to find this
Screenshot(error page): https://puu.sh/vxZst/badb01bf01.png https://puu.sh/vxZub/2fd522d33c.jpg
Accurate Recharge Time: Around 9:10 AM, 4-27-2017

Platform: Mini Client
Server ID: S358
Character Name: Ramen
UID: 200000094017970
Payment option: FPX
Was the money deducted from your account: yes, MYR 40.75
Track ID: 1704281025000929

Accurate Recharge Time: 28-Apr-2017 10:24:59 AM (UTC+08:00) Kuala Lumpur,Singapore

Cant finish processing of payment
Platform: Explorer
Server ID: S498
Character Name: Gandalf
UID: 200000104675983
Payment option: Amazon Pay with attached disover credit card
Was the money deducted from your payment account: No charge applied
Track ID: 265585144(retrieved from checkout page)
Screenshot(error page):
Accurate Recharge Time:Just after 847, I had completed my first Instance This post was last edited by an_***@yahoo.com at 2017-5-1 22:55 This post was last edited by an_***@yahoo.com at 2017-5-1 22:56

Platform: Chrome
Server ID: S110
Character Name: Arget
UID: 200000087325581
Payment option: Credit Card (VISA)
Was the money deducted from your payment account: yes, $49,99
Track ID: didnt get the Track ID
Screenshot(error page):
Accurate Recharge Time: 07 Mei 2017, 22.56, Jakarta (UTC+07:00)

1. I can't receive the ingots after topped up successfully.


Platform: Mini Client
Server ID: S36
Character Name: PumpkinPewPew
UID: 200000085330723
Payment option: Bank Transfer
Was the money deducted from your payment account: Yes
Track ID: cant find it
Screenshot(error page):

Accurate Recharge Time: 11.12pm




Hope you can solve my problems..thank you

2. I can't top up successfully with e-wallet

Platform: Browser(Chrome/Firefox...)
Server ID: S100 Hanabi UK
Character Name: Kisuke Harada
UID: 200000088080150
Payment option:
Error while initiating payment
Accurate Recharge Time: 18:58 PM (14:27:59)

This section looks about as lively as anything especially as it relates to Payment Issues.

!! VIP 5 !!

I am a VIP Level 5, that went to recharge with Gift Card and bought a Burger King gift card. Because Burger King is listed, twice as a type of Gift Card Accepted for Recharge on your own Recharge Portal.

(Pic Attached)


Ok, so now that we have that established



The attachment THERE is a PDF which is an EDITTED version of my BK Card as a Case and Point.
I made the purchase with the complete intent of using it for a Recharge. I've made a Customer Service Post, which maybe was in the "wrong section" as to going unnoticed, but this is NOT looking good.

Why would your recharge portal show us we c*e a gift card that IS not an option. REMOVE the darn BK symbol from every inch of your portal amid any OTHER payment method that is not actually available.

~ Customer Service Needed

S71
Asuna4Kirito
VIP LEVEL : 5 donator

Platform: Mini Client
Server ID: S475
Character Name: KirinoHattori
UID: 200000103893392
Payment option: Credit Card
Was the money deducted from your payment account: No
Track ID: 152031602_narutoen
Screenshot(error page):
Accurate Recharge Time: 4:45 am CST UTC -6