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[ Bugs ] Feedback about Payment Options Issues

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  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 1
On 2016-07-24 13:38:55Show All Posts
12#
Platform: Browser(Firefox)
Server ID: S3
Character Name: MinoriKoyada
UID: Not using Facebook
Payment option: visa Debit
Was the money deducted from your credit card: nope
Screeshoot(error page): Sorry transaction failed. Please try again. If any problems, please contact us.
1. Please confirm if you input the right card and account information.
2. Please contact your bank to make sure the online payment and international payment function are enabled.
3. If you have made multiple card payments today, we advise to try different payment tool of ours or use your card again tomorrow.
4. If you are using any IP-modifying tool, please turn it off and try again.
5. If after making all adjustments above and payment still cannot be processed, please contact our customer support: narutoen_support@oasgame.com.
Screeshoot(the amount of ingots/coupons):
System: Windows 8
Your computer time-zone: EST
Use a VPN or not: nope

Transaction details:
Currency: USD
Amount: 49.99
Track ID: 138431534_narutoen
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