I can't receive the ingots after topped up successfully
Platform: Mini Client
Server ID: S1
Character Name: Ikustaka
UID: 200000082653851
Payment option: Paypal:
Was the money deducted from your credit card: No
Screenshot: https://i.gyazo.com/5d85eb0d2add48e38cf7f50ffe88176d.png
Screenshot 2: https://i.gyazo.com/e51cacf6032c371e52f1333cf23749b3.png
System: Windows 8.1
Computer time-zome: EDT
Use a VPN or not: No