I cant receive the ingots after I topped up succesfully.

Platform: Mini Client
Server ID: Iron Jade S344 (NY)
Character name: ❄Fade❄(Used to be just Fade before rename card)
UID: 200000098318951
Payment Option: Credit Card (Worldpay first one you get when you click recharge in game)
Money WAS deducted from my account even got an email from my bank saying the payment was approved.
Amount: $50
Time: Dont remember the time exactly but im sure it was on JAN 25, 2017 between 9:55 AM-11:00 AM
Eastern Time
Screenshot of payment on bank account: