Hi there,

What is the issue that your facing? What platform are you using?

Thanks :)

Whats the issue? Do you still have the issue? here are some common fixes for app and website, Try delteing the catch for your web browers and deleteing the catch on the app, if your getting a black screen hit that little + *on and it will force the program to work. I hope you get this issue fixed. hit us back with more info.

still cant log in to my sever and i use everything

yeah i try that but nothing hapend still load to 100% and then black

https://ibb.co/mKg2Ea

when loading in the bottom left hand side of the screen click the little + *on and try and get it to force load the game. I have had that issue before and it fixed it pretty quickly.


edit1: upload a pic of the *on

http://imgur.com/a/vqzKP
This post was last edited by semajoja at 2017-7-11 05:25

u mean click + *on then it download naruto.zip ?

No, did you see the post before hand?

haha i click that since 8 hours ago and still cant log in my sever =))
oh and when u using web and click that it start download naruto.zip

when loading the game you should come to a screen like this one http://imgur.com/a/vqzKP
the little plus bottom on the bottom left hand side of the screen should fix your issue.

Yes i know that but this time it didnt work

Ok, try these"
1. https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
2.https://www.youtube.com/watch?v=Ji-0xY9zU1Q
3.https://www.java.com/en/download/help/plugin_cache.xml

If this doesn't fix your issue try contacting customer support, I'm about out of ideals to help you.

tks and u should know that happen when i fighting in matsuri and my battle dont move (stay still) just like lag or something normal( i think) then i wait for a few mins but nothing happen after that a notice appear it said something about abort fight and i cant log in from that time This post was last edited by EstherViper at 2017-7-11 05:40

I'm having trouble understanding you right now. I hope you get your issue fixed and become the best ninja on your server! :)

haha read again im type wrong =))

Check to see if you are dropping packets and speed test yourself, might be a packet loss issue.

finally i can log in to my sever now zzz
i think that was a bug

Hi there,

If clearing your cache and the game doctor didn't work, its possibly an local connection issue if you experience it regularly... But as this has been resolved thanks to semojaja Ill close this thread :)