Whats the issue? Do you still have the issue? here are some common fixes for app and website, Try delteing the catch for your web browers and deleteing the catch on the app, if your getting a black screen hit that little + *on and it will force the program to work. I hope you get this issue fixed. hit us back with more info.

when loading in the bottom left hand side of the screen click the little + *on and try and get it to force load the game. I have had that issue before and it fixed it pretty quickly.


edit1: upload a pic of the *on

http://imgur.com/a/vqzKP
This post was last edited by semajoja at 2017-7-11 05:25

No, did you see the post before hand?

when loading the game you should come to a screen like this one http://imgur.com/a/vqzKP
the little plus bottom on the bottom left hand side of the screen should fix your issue.

Ok, try these"
1. https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
2.https://www.youtube.com/watch?v=Ji-0xY9zU1Q
3.https://www.java.com/en/download/help/plugin_cache.xml

If this doesn't fix your issue try contacting customer support, I'm about out of ideals to help you.

I'm having trouble understanding you right now. I hope you get your issue fixed and become the best ninja on your server! :)

Check to see if you are dropping packets and speed test yourself, might be a packet loss issue.