Hello,

what does it say when you try to top-up ?

Sorry transaction failed. Please try again. If any problems, please contact us.
1. Please confirm if you input the right card and account information.
2. Please contact your bank to make sure the online payment and international payment function are enabled.
3. If you have made multiple card payments today, we advise to try different payment tool of ours or use your card again tomorrow.
4. If you are using any IP-modifying tool, please turn it off and try again.
5. If after making all adjustments above and payment still cannot be processed, please contact our customer support: narutoen_support@oasgame.com.


i have checked the info its correct not using a ip tool my bank says there is no evidence of a transaction trying to take place and its my first purchase

Can you try it again please ? If it's not going to work, make a screenshot for me.

Sorry transaction failed. Please try again. If any problems, please contact us.
1. Please confirm if you input the right card and account information.
2. Please contact your bank to make sure the online payment and international payment function are enabled.
3. If you have made multiple card payments today, we advise to try different payment tool of ours or use your card again tomorrow.
4. If you are using any IP-modifying tool, please turn it off and try again.
5. If after making all adjustments above and payment still cannot be processed, please contact our customer support: narutoen_support@oasgame.com.
Transaction details:
Currency: USD
Amount: 0.99
Track ID:

couldnt do a screen shot but thats the strait copy paste
minus the id

Please post your Server ID/Character name/Uid in the thread.
These information are very important for us to solve your problem.

We are debugging the PayPal and Visa right now. Please be patient.