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[ News ] S20 (EU) is opening!

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  • Registered: 2017-07-24
  • Topics: 5
  • Posts: 303
On 2016-07-29 21:01:26Show All Posts
4#
  • Santejo On 2016-07-29 21:00:30
  • Are EU servers down?
We have currently a little server problem, people might have to refre* a few times to make it work.

There is a Thread in the Customer Service section, we're aware of it and working on it~
  • Registered: 2017-07-24
  • Topics: 5
  • Posts: 303
On 2016-07-29 22:37:32Show All Posts
8#
  • Fran kun On 2016-07-29 22:20:01
  • That is a problem because i think so many people from europe they would not have paid if they had known there will be a europe server. A transfer account server is basic in a mmo and more if you can pay.
Well to be fair, if you would have checked the Forum for Informations before doing that, you would have seen countless of times that it was confirmed and announcend that there will be EU servers.

Because People don't care about the Forum where you should get your Informations from, it doesn't mean it's our fault that you Topped-Up money on the NA server, it's your own fault i'm sorry.

It's not basic in a mmo to transfer accounts for the simple reason to keep it balanced! In Client based MMOs that might happen from time to time because it doesn't have that much of an impact on the Game and its server, but Browsergames don't do that.

@Breezer

I will bring that up and see if our Admins might change it ^^ This post was last edited by SchneeWhite at 2016-7-29 15:42
  • Registered: 2017-07-24
  • Topics: 5
  • Posts: 303
On 2016-07-29 23:34:44Show All Posts
11#
  • Fran kun On 2016-07-29 23:16:19
  • Sorry my english is bad and maybe i dont understand you.

    I payed in the first server you opened after saw you only open and open US servers. In any moment before the date i payed, you said in forum you will open a EU server and the date. So i dont know why is my fault? Im not fortune teller.

    And about the balance, i just talk about the money, not about exp, level..etc.. I can enter in the new server and pay all the money as i want..so transfer only the money isnt a problem. You can even delete my account in US server if i can have the money in a empty account level 1 cause i cant play a event on 5.am.

    In the moment i payed, in the web and in the forum was 0 notices about this, you can check the dates of payment and when i enter to the server and i payed.

    So is a really bad service if i must stay in US server and dont do event or go to EU server play in my time zone but lose 50, 100 or more dollars when there was 0 notices in the moment of my payment.
Okay so let's break it down that way i don't have to delete this discussion at some Point.

You decided to do that, you wanted to Top-Up the second S1 opened without checking the Forum first and make sure that we don't get an EU server.
So about the Information for the EU server
EU server confirmation! check site 3, post number #26 i Quoted our Admin who confirmed that there will be EU servers in the Future. This Thread is from 9 days before the Game went online, so doing some homework you would have seen that it was confirmed and you could have planned your Money better. Sorry but it is your own fault for not bothering checking before doing~

No you weren't just talking about Money transfer here i qoute "A transfer account server is basic in a mmo and more if you can pay.". And that's what i was referring to because that's what you were talking about. Account transfer means all of your Account datas will be transfered to another Server, that means your Chara, Lvl, Exp, Ingame Items and and and

First mentioning of the EU server was about 9 days before the Game went live, you can't have Topped-Up before that so yeah~
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