This is Oasis response to me (we are same server for ppl that don't know) and there was no problem with my screen shots or anything.

That said they didn't send me any coupons yet maybe they wait for more ppl to report it and then do it in 1 wave or im just copium and those coupons won't be ever delivered xD.

@Tachibana any clue how long it usually takes or how it's handled in general since this bug happens pretty much everytime just on different server.

Thanks for info I will pass that to my group members so they don't expect it instantly and spam support or other places with questions when those coupons will arrive.