Hello,
What server are you both on?
Please let me know, thanks!

Alright, now that I see the screenshots, this definitely looks like you are unable to maintain a stable connection to the game server.

Please try these steps (in this order and don't skip any), it may resolve your issue:

1) Clear the Client Cache

2) Flush your DNS Cache

3) Reboot the PC (To be extra sure, reboot the Modem/Router too)

If your problem persists, there are only a few options left:

1) Trying some VPN programs (try all of the VPN servers each one offers to find one that works best for you)

2) Waiting a while for it to resolve/settle down

3) Contacting your ISP for assistance.
Hopefully the first set of steps will resolve the issue for you. If not, a VPN clears up the issue for most players.

Please let me know if this resolves your issue.
Thanks!

OK, it looks like we're getting more reports of this, so it likely isn't isolated. Please let me know if the above steps worked or not, and please let me know a few more specific details about your accounts.

Server number
Region
Physical location
Main character level
If you're having issues with other interfaces

Thanks!

Can you please tell me your physical location?

Those others accounts you logged in that worked fine, what region/level/battlepower/server number were they?

Thanks!

Hello,
It may be an issue with your connection to the game server, as I mentioned on your own thread. Please give me the same information about your friend's account so we can better look into this.
Thanks!

Hello,
I am still waiting on an answer from you for the questions I asked. Please let me know so I can submit that information for it to be investigated.
Thanks!

OK, I've submitted this for review. To be clear, you both tried the steps I suggest in their entirety in order, correct?

OK, I have not gotten word back on this yet. There have been several people affected that we are aware of, but it is not affecting very many people, so we do not think there is anything wrong with the event itself. Once I hear back more definitively I will let you know. Sorry for the inconvenience.

Alright, just got word back. There is some kind of issue specifically with the affected accounts. The devs are working on it at this point, but do not have an ETA for a fix yet. If you have been affected by this, put in a CS ticket so that they know your account has been affected and can fix it. Hopefully this gets fixed soon

Have you put in your ticket, yet?
Also please make sure you do*ent the missing matsuris so you can try to get compensation for this.

Hello,
Yes I am aware it has not been fixed yet. We are still working on isolating the problem. In the meantime, we are setting up for compensation for the bug.
It sounds like you had issues with your ticket. What issue did you experience? Were you unable to send one in?