Hello,

At present, recharges are working, but there is currently an issue where recharge progress in events may be delayed by up to 24 hours. For Infinite Tsukuyomi this will not be much of an issue since you will simply get credited by tomorrow. For ino's flowers, however, due to the timing of the event this is obviously more of an issue. You will need to create a ticket with your video and screenshots and submit the ticket. Here is the link to the CS platform.

https://support-center.oasgames.com/

Thank you!

The ticket has already been sent.

HI, i had the same problem. what can i do?

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Hi guys, i have the same problem since yesterday.. After the recharges i received the ingots (with 2hrs delay tho) but it doesn't count in any events. Every single event telling me that i recharged 0 ingots. I'm getting really frustrated...

<--- This is the link for Customer service. Go there and click on Naruto Online, next step is Question Categories from there you need to click on recharge problems and you will see a drop down menu from there click on OTHER and CHECK QUICK SOLUTIONS. Then you need to write your method of payment, server ID, your character name and description of the problem. Upload a screenshot if you have and its done.. submit the ticket. easy

I've already opened a ticket yesterday in the "BUG" category. Uploaded pictures too. Is the problem got solved for you?

Hi guys, i have the same problem since yesterday.. After the recharges i received the ingots but it doesn't count in any events. Every single event telling me that i recharged 0 ingots. i have send 2 tickets yesterday still nothing

i the same problem, i sent 2 tickets yesterday one to bug one to recharge. but i dont understand why you want us to sent video or picture? you can see what recharge i have done right? btw i send pictures

Not yet but we working on it I just sent to them transaction proofs of payments ( i've got this do*ents from the bank) so i think everything will be ok, we just need some patience

For everyone on the thread,
The recharge issue has since been fixed. Recharges should work normally now. However, compensation has not yet been established. Please make sure you submit a ticket with your screenshots showing that you did not get credit in game for your recharges.

Thanks for the reply, i tried today and i can confirm that it works!

As I understand it, ingots will not be displayed in events? You estimated the compensation at 200 coupons and that's it?

We so deeply sorry for the trouble caused the the recharging bug. Here is your compensation based on the amount of ingots you recharged during this period. The ingots you recharged will be credited for events on Monday at the latest. Thank you for your patience and understanding. We wish you a good time in game.

This is from technical staff and yeah i'm still waiting for better compensation.

Hello, if you feel as if the compensation was not adequate, you can contact CS via the same ticket as before, or another ticket and state this, and they will assist you to the best of their ability.