<--- This is the link for Customer service. Go there and click on Naruto Online, next step is Question Categories from there you need to click on recharge problems and you will see a drop down menu from there click on OTHER and CHECK QUICK SOLUTIONS. Then you need to write your method of payment, server ID, your character name and description of the problem. Upload a screenshot if you have and its done.. submit the ticket. easy

For everyone on the thread,
The recharge issue has since been fixed. Recharges should work normally now. However, compensation has not yet been established. Please make sure you submit a ticket with your screenshots showing that you did not get credit in game for your recharges.