Hello,
When it comes to replacing missing items, only Customer Support can fix problems of that nature. However, it is unlikely that they can help with this issue, as a few draws should have revealed the bug and caused you to stop drawing. However, if you would like to put in a Customer Support ticket, here is the link.

That link takes you directly to your customer service page. If it is taking you to a German version, it is most likely because you have accidentally navigated to a German page in the past. You will want to go to the English version instead.