Hello,
I am looking into this situation, but this is not, as was previously just mentioned, just a visual bug. Please disregard that. I suspect that these are the computer-generated arena teams added to the arena function to help new servers that may lack enough population to find consistent matches, but I am not positive about that, and am seeking clarification from the developers. However, I have not yet heard word back. I will let you know as soon as I have confirmation one way or the other.
Thank you for your patience regarding this issue!

In regards to changing or removing the computer generated combatants, I can make that suggestion for you, but it is unlikely that it will be implemented in time to help you before you make the change to cross server combat. Would you like me to submit this suggestion to the developers?

In regards to answer turnaround time, staff does not work on weekends, and work on GMT +8 timezones, so turnaround times on answers can be delayed as conversations are not always prompt. Thank you for being understanding of this as we puzzle through the matter.

I assure you, I do not intend to ignore your situation nor let it be ignored "until it no longer matters."

To clarify your situation, it would be helpful if I have as much information as possible (such as the screenshot above, which I did not have before).

- Your server is 38 days old, correct?

- You get the "connecting to cross server platform" message when connecting to arena. Does this display anywhere else?

- Is your sage world battlefields cross server or not?

- You have access to both Decisive Bonds and 3v3 arena? When did you gain access to these events?

- Are any other events cross server?

- Do you have access to cross server great ninja war?

Thank you for your responses and for bearing with us as we figure this out!

OK, I have received word back and the devs are checking into the issue. I will inform you all once I have any news. Thanks again for your patience!

Hello,
No, I haven't received any word back from the developers, yet; I assume they are busy with other matters. I will ask for an update this week once they are back in the office.
Thanks!