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[ Other ] Can't access the game

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  • Registered: 2017-07-24
  • Topics: 4
  • Posts: 13
On 2019-08-10 05:51:50Show All PostsDescending Order
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Recently, I've been having a super-awkward time trying to deal with some issue while loading the game; Customer care gave the usual basic troubleshooting suggestions but nothing worked so far.
I have seen similar issues here on forums but none of which gave a solution -or something that I haven't tried- so If someone has gone through this and lived to tell the tale, please tell me how!!
The problem is as follows:

Official Naruto MMORPG Game - Mozilla Firefox_2019-08-09_15-59-59

This : [flash/hud/________.swf] Loading failure thing always shows up at 54%.
I used to play the game normally via Mini-Client until this showed up and the game refused to get past the loading screen ever since without going into the Black Screen Of Death.
So, here's what I did so far.. I tried to update it, clear cache, reinstall the client ... and so forth.. but nothing worked so i decided to just play on Chrome and ignore it.
In less than two days, Chrome did the same thing and gave the same result; Obviously, I cleared the cache and cookies, uninstalled flash, reinstalled, flushed DNS... nothing worked.
I even downloaded Firefox instead -assuming that Chrome had issues with Flash - but Firefox was no better. I got fed up with it so i uninstalled Flash completely and deleted all of its files manually from sysWOW64, system32, AppData.. etc... till my PC forgot what flash is, and still didn't work after downloading it clean.
Today i took the effort to erase windows itself (you heard it right! or read it, whatever) and reinstall it -hoping that it would fix all the issues- and had to wait for its updates all in vain.
The Customer service said there might be the issue of certain countries denying access to the game or something, i changed my "Location/Region" and Timezone this time, still same thing. FUN FACT: I can login on phone using Puffin ....... same country ..... but it's lagging and awkward, I can't do anything right, especially PVP which is 90% of the gameplay.
If you know how to fix that, I welcome suggestions, will be much appreciated.
If you are having the same issue, please leave a comment, maybe the problem is on their end, make them look into it.

  • Registered: 2017-07-24
  • Topics: 4
  • Posts: 13
On 2019-08-11 03:39:28Show All Posts
3#
  • tylermotoki On 2019-08-10 14:23:56
  • I have heard that recently Chrome has placed a default block on Flash, perhaps that might help you to bypass your issue. If you click on the "Lock" *on below, you can` allow Chrome to use Flash for the website, perhaps this can help.

    Chrome Lock

    I am trying to see if I can find a different solution for you, but right now I can't think of anything currently, if the country access is truly the issue, you could attempt to login while using a VPN, and hope that helps you out.

First of all, thanks for responding.
I'm aware of that Chrome-Flash breakup situation and I did unblock flash but that didn't help, that's why I tried with Firefox and Opera but they all reach the same thing.
As for the country thing, IDK how to bypass it, and honestly I'm not buyin it. Although when I tried to login from someone else's PC today I still got the same issue.
I don't want to quit the game but playing on a phone is just not gonna cut it; Now I don't know what to do.

  • Registered: 2017-07-24
  • Topics: 4
  • Posts: 13
On 2019-08-13 04:50:04Show All Posts
5#
  • AddisonEmery On 2019-08-12 16:24:10
  • Hi there,


    Id like to give you 2 suggestions to try. Firstly you should try to change your DNS Server, preferably to the Google settings of 8.8.8.8 or 8.8.4.4. If you are unsure of how to do this the following link will give you a run down on how to change it. https://developers.google.com/speed/public-dns/docs/using


    Otherwise I would also suggest using a VPN to try and connect to the server.


    Let me know how it goes!!

Hallelujah!
That made it work. Thanks a MILLION, Sir!
....So, What was the issue here? xD
for future reference, y'know

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