Hope you get something of the case, hopefully a mod responds to your post man, GL!

I'm not a mod, but I had this happen to me a while back, I reported it to Customer Service, but there wasn't anything they could do for me, without proof that I didn't click that *on. If you wish to, you could always send in a CS ticket, and hope there is something they can do for you, just describe everything, and send as many screenshots as you can, as long as they are relevant. Be sure to include that part about your charms packs not being sent to your inventory, hopefully there is something they can do for you!

So they can't even do a rollback? I dont care if I lose all the other stuff I did today. If I was thinking properly at the time I would have ss'd it immediately but I refreshed thinking it was a bug and refreshing automatically unchecks anyways

Sorry, I just saw this message, I was not told of such an option being available. I do not believe it to be a viable option, as many players might try to abuse it when they do not get the RNG rates that they wished for, I hope you have at least reported everything through a CS ticket.

Hi there,

Unfortunately a roll back is not an option and this falls under player error. Particularly with charms but with auto-upgrading ANYTHING you need to make sure EACH time that the checkbox for using coupons/ingots is not checked. As Tyler suggested you can contact the in game customer service about your case with all relevant screenshots but sadly they generally do not give out compensation for player errors. As for the charms rebate packs, they need to be collected from the rebate interface, they do not immediately go into your inventory.