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Mini Client (Black Screen / won't load)

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LuxioPenguin
  • Registered: 2018-10-01
  • Topics: 7
  • Posts: 14
On 2018-11-13 22:56:45 ｜ Show this Author Only ｜ Descending Order
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I have no prob. logging in in the browser, but when I downloaded the mini client and try to start it , it just stays black and it shows that it stopped working. Anyone knows how to fix this?


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Jiburiru
  • Registered: 2017-07-24
  • Topics: 68
  • Posts: 2221
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On 2018-11-14 04:36:24 ｜ Show this Author Only
2＃

Hi! Would you be able to take a screenshot? It will help a lot.


Also, could you try uninstalling and installing the mini client.


There are two versions, I have provided the link below.


Mini Client 2.3 (Older version)

Mini Client 2.4 (Newer version)


For future purposes, I do recommend using the Bug/Support section for any bug/support related inquiries. You can find it here.

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LuxioPenguin
  • Registered: 2018-10-01
  • Topics: 7
  • Posts: 14
On 2018-11-15 01:07:23 ｜ Show this Author Only
3＃

Untitled


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LuxioPenguin
  • Registered: 2018-10-01
  • Topics: 7
  • Posts: 14
On 2018-11-15 01:08:40 ｜ Show this Author Only
4＃
  • Jiburiru On 2018-11-14 04:36:24

  • Hi! Would you be able to take a screenshot? It will help a lot.


    Also, could you try uninstalling and installing the mini client.


    There are two versions, I have provided the link below.


    Mini Client 2.3 (Older version)

    Mini Client 2.4 (Newer version)


    For future purposes, I do recommend using the Bug/Support section for any bug/support related inquiries. You can find it here.

IVE INSTALLED THE OLDER VERSION THAT YOU GAVE AND THATS THE RESULT ^^^^^^

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Jiburiru
  • Registered: 2017-07-24
  • Topics: 68
  • Posts: 2221
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On 2018-11-15 07:25:56 ｜ Show this Author Only
5＃
  • LuxioPenguin On 2018-11-15 01:08:40

  • IVE INSTALLED THE OLDER VERSION THAT YOU GAVE AND THATS THE RESULT ^^^^^^

Hi! Is that the same error message you get when you use the new mini client provided?

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LuxioPenguin
  • Registered: 2018-10-01
  • Topics: 7
  • Posts: 14
On 2018-11-21 15:31:55 ｜ Show this Author Only
6＃
  • Jiburiru On 2018-11-15 07:25:56

  • Hi! Is that the same error message you get when you use the new mini client provided?

Yes... sorry for the late response


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Jiburiru
  • Registered: 2017-07-24
  • Topics: 68
  • Posts: 2221
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On 2018-11-22 08:08:44 ｜ Show this Author Only
7＃
  • LuxioPenguin On 2018-11-21 15:31:55

  • Yes... sorry for the late response


Not to worry! Can you tell me which server you are from and your in-game name? I can ask the team.


I highly recommend contacting Customer Service as they can better troubleshoot for you. You can find it here.

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JouleReus
  • Registered: 2018-10-16
  • Topics: 2
  • Posts: 2
On 2018-11-22 11:39:16 ｜ Show this Author Only
8＃

rebooting your system then it works fine.

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LuxioPenguin
  • Registered: 2018-10-01
  • Topics: 7
  • Posts: 14
On 2018-11-23 14:43:18 ｜ Show this Author Only
9＃
  • Jiburiru On 2018-11-22 08:08:44

  • Not to worry! Can you tell me which server you are from and your in-game name? I can ask the team.


    I highly recommend contacting Customer Service as they can better troubleshoot for you. You can find it here.

S1084

IGN : Flash

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Jiburiru
  • Registered: 2017-07-24
  • Topics: 68
  • Posts: 2221
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On 2018-11-24 11:27:41 ｜ Show this Author Only
10＃
  • LuxioPenguin On 2018-11-23 14:43:18

  • S1084

    IGN : Flash

Hi! Thank you, could you also check if something might be blocking the Mini Client? For example, an Antivirus program might be something that could stop the Mini Client from working properly.

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LuxioPenguin
  • Registered: 2018-10-01
  • Topics: 7
  • Posts: 14
On 2018-11-28 15:35:26 ｜ Show this Author Only
11＃
  • Jiburiru On 2018-11-24 11:27:41

  • Hi! Thank you, could you also check if something might be blocking the Mini Client? For example, an Antivirus program might be something that could stop the Mini Client from working properly.

i have an anti virus that is active though.... but do i disable it and try to load it ?


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Jiburiru
  • Registered: 2017-07-24
  • Topics: 68
  • Posts: 2221
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On 2018-11-28 21:39:31 ｜ Show this Author Only
12＃
  • LuxioPenguin On 2018-11-28 15:35:26

  • i have an anti virus that is active though.... but do i disable it and try to load it ?


Hi! You c*ways put the NarutoOnline.exe as an exception (The exception list in Anti-Virus) so that it does not block the Mini Client from opening. However, disabling Anti-Virus should be a way to get it to work, but not recommended as it is your computer's Anti-Virus program to defend itself.

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