i cant reedem and i didnt get any pack in the first day

that bcuz i reedemed purify runes and they counted it as sakura and sasuke pack, and now it says you reedemed the pack 12 times

but actually i reedemed the purify runes 12 times, i hate this event -_-

i dont even have sakura or sasuke at 3 stars and i cant get them bcuz the * purify runes