Only time a moderator will respond is if they have a reply, or if the thread gets out of hand.

Keep knocking it to the top, I'd like a response, even I rough date on when it might even be added- or what the problem is that currently stops them from adding it.

Transparency is nice :)

HOW?

It is likely not possible, and he is trolling.

It's not "Taking Advantage" when people didn't know that the said feature is a Bug that went live along with other features of version 5.0 .. Some people just got so excited and jump right into it , spending their resources and get power .. Since it is noted and included in the version 5.0 website .. So, your option B is too much, not all the players who purchased or spend on that feature is p2ws, some of them are f2ps who saved and collected coupons to get power ..

Better options for this issue is your option A .. if not, then make a statement and proof that they deactivated the feature even tho it shows in the character's info ..

Remember, they only posted a thread stating that the said feature is a bug after minutes of it being live in in the game .. anything can happen within 1 min and that 1 min is not taking advantage specially if the person didn't know it was a bug ..

Ignorance is never an excuse.

Ignorance is not relevant to the situation as the Feature popped-up together with the Updated .. The mods took action of posting a thread minutes ago after the Servers got back online .. Your option B can only be applied to those people who spent in that feature after the Mods posted a notice about the said feature .. I was here and in discord during that time, that's why i know the gap of time of the Server-up and the time of acknowledgement that the said feature is a bug ..

Should I ask support or what ...

You can try that .. I will try to ask some moderators too ..

Loool, you guys are soooo cute and innocent, you still think anybody from the staff gives a * rat's ass...

Actually it is relevant. It doesn't matter if you didn't know something was a bug or not. You had every opportunity to go to the forum or discord for any potential information. But since some chose not to, ignorance doesn't excuse the player.

The longer thread *'s around they'll eventually have to reply.

You are assuming that EVERYONE reads the forums/discord. I know players that don't check the forums regularly and those that don't even use discord.

Your statement assumes that everyone already had knowledge that this feature wasn't supposed to be in there when they spent. Ignorance wouldn't be relavent if they were warned BEFORE the servers went up. Without getting that heads up, I can be confident it saying that 99% (if not 100%) spent in it without realizing either:

A) That the feature wasn't supposed to be open to them.

and

B) Did NOT spend knowing that they would get an advantage.

The fault largely falls on Oasis for allowing the bug in the first place, then.....going further....not disabling the buffs that those already have. Blaming the players is just lazy and unprofessional....which Oasis ISN'T doing.....just you.

Hi guys! I have already contacted the team regarding this topic. Someone from the team will reply as soon as they can.

Terribly sorry for the delay and thank you so much for your patience and understanding.

~Jib

Exactly, thanks for saying it clearly cuz my English can't explain like that xD ..

From my very own experience, there are so many people who doesn't check Forums nor Discord, and most of the time, they don't know both as they only pays attention the game itself .. Asking information only from their Groupmates or Servermates .. Saying that Ignorance is relevant is purely BS .. Maybe in real life his argument will be valid but in this case, in this game .. its a no no ..

Thanks for responding Jib :"))

Thank you ^^

Just go on any player from server details, there is sti acesible