Hey there.

I'm sorry but I don't really see any suggestions in your post. It mostly contains summary of your feelings and opinions about the game.

While we are sorry to hear you are not satisfied with the game, I can assure you that you are wrong in many things you have listed above. Customer Service section isn't really a good place for discussions, it's purpose is to let players report their problems to us or suggest improvements to the game or new updates that players would like to see in the game. If anything, you are suggesting to us to change how the RNG works. We sadly can't do it. However, it is true that many of the events in our game or based on RNG.

We are always improving our game in order to satisfy our players.

Have a nice day.