Platform (Browser -Chrome, Firefox etc / Mini client) : Mini client
Server number : 1548
Character name : Choppa
UID (Facebook account - you can find your UID on the bottom of the Facebook page, Oasis account - go to your profile page and click on your avatar) :200000082754566

Description of the problem you are experiencing : I wanted to open Burst page in Secret Scroll. When I scrolled down, didn't unlock what I needed

Screenshot of the error page : + video https://youtu.be/QbzS0o4nTFs

Operating system : Win 10
Screen resolution : 1920*1080
Your computer time zone and your country : UTC +4:00, Russia
Are you using VPN ? : No

Platform (Browser -Chrome, Firefox etc / Mini client) : Mini client

Server number : S2

Character name : JushinUchiha

UID: 200000080988642

Description of the problem you are experiencing : Secret Scroll System ate my synthesized scroll when i hit the "down" page *on to select the "Burst" scroll. Please help!

Screenshot of the error page :
Operating system : Windows 10
Screen resolution : 1080p
Your computer time zone and your country : Eastern Standard Time - United States
Are you using VPN ? : No

Platform (Browser -Chrome, Firefox etc / Mini client) : Mini Client
Server number : 588
Character name : SlimShady
UID (Facebook account - you can find your UID on the bottom of the Facebook page, Oasis account - go to your profile page and click on your avatar) : 200000108456648

Description of the problem you are experiencing: When I recharged, on Lucky Slots I have received a Command Flag. I also received a Command Flag from having over 100 fragments of Command Flags. So I should have two of them. However, when I looked, I only had one of them. If you could, could you give me the Command Flag I spent for?
Screenshot of the error page : https://cdn.discordapp.com/attachments/730158695941406802/786414328035278878/wths.JPG

Operating system : Windows 10
Screen resolution : 1920 x 1080
Your computer time zone and your country : North America Eastern Standard Time

Are you using VPN ? : I am not using a VPN

hello guys, i have recharged and the money has been deducted from my account but my ingots were not received. what should i do? UID:300063219354895
server: pulling slice S1636

MY MINI CLIENT HAS NO SOUNDS!

Platform : mini client
Server number : 4
Character name : BanMidoSFB
UID : 200000083041732
Description of the problem : In the list of rewards you can get the only thing with coupons is the 2000 one but we get 1980 is this normal?

-Screenshot -

Operating system : Windows 10
Screen resolution : 1600x900
Your computer time zone and your country : Easter standard time (server time + 3hours) -Canada-
Are you using VPN ? : No

Platform (Browser -Chrome, Firefox etc / Mini client) : Mini-client (old version and latest - tried both)
Server number : 482
Character name : TenSigh
UID (Facebook account - you can find your UID on the bottom of the Facebook page, Oasis account - go to your profile page and click on your avatar) : 200000104161064

Description of the problem you are experiencing : Mini-Client will not load - both the old version and the latest version. Facebook won't load either, but that was a problem before which is why I moved to the Mini-client.

Screenshot of the error page :

Operating system : Windows 10
Screen resolution : 1366x768
Your computer time zone and your country : Eastern standard time (server time + 3hours) -Canada-

Are you using VPN ? : No

** It's finally working now.**

Platform (Mini client)
Server number : S1560
Character name : TendoTensei
Description of the problem you are experiencing : My game doesn't have sound, I've tried everything, reinstalling the game, running the troubleshoot, checking the volume mixer, but nothing fixed it. The game runs poorly and isn't very stable.
Operating system : Windows 10
Screen resolution : 1920x1080
Are you using VPN ? : no

Mine too ....

Platform (Browser -Chrome, Firefox etc / Mini client) : Browser - Chrome
Server number : S8
Character name : Vabbè
UID (Facebook account - you can find your UID on the bottom of the Facebook page, Oasis account - go to your profile page and click on your avatar) : 200000083505461

Description of the problem you are experiencing : Recharged and the amount was deducted from my card, but I didn't receive any ingots in game. Also, "Try Your Luck" event doesn't work and just gives an error message.
Screenshot of the error page :

Operating system : MacBook
Screen resolution : 3072x1920
Your computer time zone and your country : North America, Pacific Standard Time
Are you using VPN ? :

Platform: Mini client
Server number : S1612
Character name : David
UID :200000089715246

Description of the problem you are experiencing :In Ninja Handbook for ninja collection task, there is a link for "Collection" to exchange ninja, but when clicked it shows empty page. Because of that it is imposible to complete given task.

Screenshot of the error page :

Operating system :Windows 10
Screen resolution :1920/1080
Your computer time zone and your country :Serbia +1
Are you using VPN ? :no

Platform (Old Mini /New Mini client) :
Server number : 6
Character name : Justin
UID 10214120100303333
Description of the problem you are experiencing : While using the older Mini Client i clicked the advent calendar to claim my reward it started execceding and i did not get credit for that day. I haven't missed a day at all all month and was told to send this in to get credit for it i would like to get the character
Screenshot of the error page :

Operating system : windows 10

Screen resolution : 1920 x 1080
Your computer time zone and your country : est Usa
Are you using VPN ? : No

Platform (Browser -Chrome, Firefox etc / Mini client) : New Mini Client

Server Number : 1094

Character name : supersmilers

UID (Facebook account - you can find your UID on the bottom of the Facebook page, Oasis account - go to your profile page and click on your avatar) : 300052448167336

Description of the problem you are experiencing : the new installer (3.3) couldn't install. It's broken. It's missing the Space remaining number and says space insufficient space available or couldn't install on current disk

Screenshot of the error page :

Operating system : Windows 10

Screen resolution : 3000 x 2000

Your computer time zone and your country : Central (Chicago) / USA

Are you using VPN ? : No

Platform: Mini client
Server number : S570 :Asura & Kanna
Character name : PiggyBank
UID : 200000107801241
Description of the problem you are experiencing :

Our Season Ranking seems to have a mix of scores of our current season players and player scores for players who are inactive this season but were playing last year. I wonder if this can be untangled (I believe Reiko should be the current first score on our server with 2350 points).

Screenshot of the error page :

Operating system : Win10
Screen resolution : 1920 x 1080
Your computer time zone and your country : UK / GMT
Are you using VPN ? : No

Platform (Browser -Chrome, Firefox etc / Mini client) : MiniClient
Server number : s1417
Character name : DeCypher
UID (Facebook account - you can find your UID on the bottom of the Facebook page, Oasis account - go to your profile page and click on your avatar) : 300057143419552

Description of the problem you are experiencing : All of the cross server event are not working. (arena, DB, Arena 3v3)
Screenshot of the error page :

Operating system : windows 10
Screen resolution : 1366 x 768
Your computer time zone and your country : (8:14 PM, Philippines)
Are you using VPN ? No

Platform (Browser -Chrome, Firefox etc / Mini client) : Mini client
Server number : S17
Character name : sNoOob
UID (Facebook account - you can find your UID on the bottom of the Facebook page, Oasis account - go to your profile page and click on your avatar) : 200000082656362

Description of the problem you are experiencing :I recharged for daily recharge for the second day and I did not receive reward for it and the reward tab is just empty.
Screenshot of the error page : https://prnt.sc/zyayn5

https://prnt.sc/zyb0wm

https://prnt.sc/zybig0

https://prnt.sc/zybjrb

https://prnt.sc/zyc385

Operating system : Windows 10
Screen resolution : 1920 x 1080

Your computer time zone and your country : UK / GMT
Are you using VPN ? : No

Issue resolved

Platform: Mini client

Server number : S3: Sakura

Character name : Radius

UID: 200000082969603

Description of the problem you are experiencing : Was playing as normal and suddenly Mini Client went to black screen. Tried to reload and it will load to 54%, stall for 10 seconds, then load to 100%, then load into a black screen. Things I have already tried: Used the Mini Client Repair option, refreshed the program (killed it and restarted a new instance) Rebooted computer. Rebooted router. Cleared cookies in browser, refreshed browser, etc etc. Nothing seems to have had any effect.

Operating system : Windows 10

Screen resolution : 1920 x 1080

Are you using VPN ? : No