Platform (Browser -Chrome, Firefox etc / Mini client) :
Server number :1105
Character name :ShizuyoAjishi
UID : 200000077456344

Description of the problem you are experiencing : why i can't claim my 35 level pack and 40 level pack , i'm level 47 now.. why

Screenshot of the error page :

Operating system : Win 7 OS

Screen resolution : 1366*768
Your computer time zone and your country : (UTC+07:00) Indonesia ( Jakarta )

Are you using VPN ? : no