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[ Bugs ] User does not exist after change password

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  • Registered: 2017-07-24
  • Topics: 4
  • Posts: 11
On 2017-04-02 14:26:40Show All PostsDescending Order
1# Go To
i was changing my password who is a hotmail account yesterday and it was working after changing it. but today when i try to login now, it says "user does not exist" in the user center and when i tried to login in mini client it says incorrect password or account. i immediately forgot the password and changed it but still problem persist. my account is email bound and cellphone number bound. i can forgot the password since i have access to this email.

  • Registered: 2017-07-24
  • Topics: 4
  • Posts: 11
On 2017-04-02 14:48:55Show All Posts
3#
  • JeremyKohBS On 2017-04-02 14:44:34
  • Were you still signing in to the correct server though?
Yes and i was sure. and i tried logging in using mini client and still no luck. but i said, when i try to forgot password, i will input my username along with verification code and then i can retrieve and change the password but then again when i change it, user does not exist when i try to login using naruto.oasgames and incorrect username/account when i try to log in at mini client
  • Registered: 2017-07-24
  • Topics: 4
  • Posts: 11
On 2017-04-03 13:51:41Show All Posts
5#
  • Tobei On 2017-04-03 06:09:14
  • Hey

    Try changing your password through the User Center

    To access it, click your forum picture.
    "Change Account" It'll grant you access to the User Center.
    From there you'll be able to change password right away.

    See if that helps.
thanks tobei
the problem is solved by changing at user center then wait for 2 hrs and it will be updated. thanks for the help
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