The thing here is they set the rule that players can't ask for refund no matter what happens. Otherwise that player will get banned. So that the set rule, if you don't read and violate it, that's really your fault dude, not their fault.

I don't stand on their side so don't misunderstand me buddy. I hate them as much as you do for milking us so much and give us so little. But in this case, it's actually your fault