Regarding server merges. You let a server 3 month old and with less than 100 players get arena updated w/o thinking that would block ascension in ranks for many and paying back with something like "we are sorry you couldn't understand what we wrote". Communication is good, improve that, but also correcting unfairness. Watching people getting all those frags after 1 month of waiting for those rewards really kills the mood.
Frustration is the word.
Regarding future polls, until actual actions, just seems another tactic to make people feel fulfilled (as it is with server merges threadS).
PS: it starts with unfairness like that, and one mistake trigger (one deleted tool lvl1 mistake) to make people quit, and i just saw a mate quitting like that, now the person i played with is gone and here i am watching the group offline time.