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[ Updates ] Post Maintenance Issues - 16th February

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  • Registered: 2017-07-24
  • Topics: 19
  • Posts: 51
On 2017-02-17 02:08:23Show this Author Only
21#
Server 83 Hiashi Hyuga
Player ID : k4iL

over 10 minutes queue in arena Ranked matches.. i reached six path Senin but i cant find any matches anymore
  • Registered: 2017-07-24
  • Topics: 3
  • Posts: 105
On 2017-02-17 02:09:42Show this Author Only
22#
So basically what it's saying that anyone under Six Paths will not get rewards despite there being a list for them?
Edit: Forgot to quote the original post. RIP
This post was last edited by God Revan at 2017-2-17 02:10
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2017-02-17 02:58:50Show this Author Only
23#
Hello everyone.

Since we are getting a lot of tickets on our support or a lot of question not only via PM but also on our Facebook page, I'm here to explain what is happening and what are we going to do.

Problems with arena, that includes arena rewards.
Most of you already know that, unfortunately, we have few problems with Arena season and rewards for your current Arena season. At the moment, we are still collecting reports and data regarding arena and all problems connected with it. If you didn't receive your arena rewards, make sure to report it. We will look into it.
Keep in mind, in order to receive full rewards you have to reach rank "Sage of the six paths". If you rank is lower than mentioned rank, you will receive rewards for the lowest rank. Everything is explained in the season rules. !! THIS IS NOT BUG !!

As for your rank, our plan was not to reset your ranks this month and let you keep your current rank. That means free rewards next month. If you are already "Sage of the six paths", you don't have to do anything. You will just get your rewards again at the start of next month. But the main problem we have with ranks is that players are reporting their ranks were changed and they have to start from zero (from the lowest rank). This is not intended and it will be fixed.

Group summon
Okay, first let me say we are really sorry about this "update". This wasn't supposed to come out yet and we are now deciding if we will keep this feature in the game or if we will remove it and add it back at the right time. We know it is already in the game and most of you are happy about it. The reason why we are considering to remove it from the game is that we need and want to make sure it will work as it should. I can't share anymore info about this feature, sadly. We will update you with our result as soon as possible.

If you have any question, feel free to ask and I will gladly answer your questions and concerns.
@Edit : And just to calm everyone. If you want to hear my opinion about Group summon, it won't be removed. Maybe I used the wrong types of words. I'm sorry about that one. But we are still discussing what to do with Group summon.
This post was last edited by Daiske at 2017-2-17 04:08
  • Registered: 2017-07-24
  • Topics: 3
  • Posts: 105
On 2017-02-17 03:04:21Show this Author Only
24#
  • Daiske On 2017-02-17 02:58:50
  • Hello everyone.

    Since we are getting a lot of tickets on our support or a lot of question not only via PM but also on our Facebook page, I'm here to explain what is happening and what are we going to do.

    Problems with arena, that includes arena rewards.
    Most of you already know that, unfortunately, we have few problems with Arena season and rewards for your current Arena season. At the moment, we are still collecting reports and data regarding arena and all problems connected with it. If you didn't receive your arena rewards, make sure to report it. We will look into it.
    Keep in mind, in order to receive full rewards you have to reach rank "Sage of the six paths". If you rank is lower than mentioned rank, you will receive rewards for the lowest rank. Everything is explained in the season rules. !! THIS IS NOT BUG !!

    As for your rank, our plan was not to reset your ranks this month and let you keep your current rank. That means free rewards next month. If you are already "Sage of the six paths", you don't have to do anything. You will just get your rewards again at the start of next month. But the main problem we have with ranks is that players are reporting their ranks were changed and they have to start from zero (from the lowest rank). This is not intended and it will be fixed.

    Group summon
    Okay, first let me say we are really sorry about this "update". This wasn't supposed to come out yet and we are now deciding if we will keep this feature in the game or if we will remove it and add it back at the right time. We know it is already in the game and most of you are happy about it. The reason why we are considering to remove it from the game is that we need and want to make sure it will work as it should. I can't share anymore info about this feature, sadly. We will update you with our result as soon as possible.

    If you have any question, feel free to ask and I will gladly answer your questions and concerns.
    @Edit : And just to calm everyone. If you want to hear my opinion about Group summon, it won't be removed. Maybe I used the wrong types of words. I'm sorry about that one. But we are still discussing what to do with Group summon.
    This post was last edited by Daiske at 2017-2-17 04:08
Quick question: Although I'm sure you can't tell us why we won't be having the rewards from ranks below Six Paths this month but after February, will players receive their intended rewards from Genin to Super Kage? Or is the relevant spot is Six Paths and all other rewards will be removed?
  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 8
On 2017-02-17 03:12:07Show this Author Only
25#
Why give out rewards in the first place then, would be better to wait giving out rewards until next time so it would be fair to all players.
I did have six path rank before 2.0 patch, but after patch there has been no people to match up against. longest queue so far for me was over 15 hours.
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2017-02-17 03:12:50Show this Author Only
26#
  • God Revan On 2017-02-17 03:04:21
  • Quick question: Although I'm sure you can't tell us why we won't be having the rewards from ranks below Six Paths this month but after February, will players receive their intended rewards from Genin to Super Kage? Or is the relevant spot is Six Paths and all other rewards will be removed?
I'm not sure I understand your question. Can you please explain it again ? Maybe in different way.
  • Registered: 2017-07-24
  • Topics: 4
  • Posts: 20
On 2017-02-17 03:13:54Show this Author Only
27#
also the cross server match making isnt working any idea when this will get fi*ed?
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2017-02-17 03:14:36Show this Author Only
28#
  • Syneic On 2017-02-17 03:12:07
  • Why give out rewards in the first place then, would be better to wait giving out rewards until next time so it would be fair to all players.
    I did have six path rank before 2.0 patch, but after patch there has been no people to match up against. longest queue so far for me was over 15 hours.
Your current rewards and rank are from January. You were supposed to get them at the start of the month but due to problem on our side, you did not.
  • Registered: 2017-07-24
  • Topics: 3
  • Posts: 105
On 2017-02-17 03:20:46Show this Author Only
29#
  • Daiske On 2017-02-17 03:12:50
  • I'm not sure I understand your question. Can you please explain it again ? Maybe in different way.
There are rewards between Ninja Student and 6 Paths. You're saying that you'll only give out those two right now and those between them, will not be handed out. Is this just for this month or is this a permanent thing?

Will the only ranks in Arena that'll matter are Ninja Student and 6 Paths?
  • Registered: 2017-07-24
  • Topics: 13
  • Posts: 323
On 2017-02-17 03:21:23Show this Author Only
30#
  • Daiske On 2017-02-17 02:58:50
  • Hello everyone.

    Since we are getting a lot of tickets on our support or a lot of question not only via PM but also on our Facebook page, I'm here to explain what is happening and what are we going to do.

    Problems with arena, that includes arena rewards.
    Most of you already know that, unfortunately, we have few problems with Arena season and rewards for your current Arena season. At the moment, we are still collecting reports and data regarding arena and all problems connected with it. If you didn't receive your arena rewards, make sure to report it. We will look into it.
    Keep in mind, in order to receive full rewards you have to reach rank "Sage of the six paths". If you rank is lower than mentioned rank, you will receive rewards for the lowest rank. Everything is explained in the season rules. !! THIS IS NOT BUG !!

    As for your rank, our plan was not to reset your ranks this month and let you keep your current rank. That means free rewards next month. If you are already "Sage of the six paths", you don't have to do anything. You will just get your rewards again at the start of next month. But the main problem we have with ranks is that players are reporting their ranks were changed and they have to start from zero (from the lowest rank). This is not intended and it will be fixed.

    Group summon
    Okay, first let me say we are really sorry about this "update". This wasn't supposed to come out yet and we are now deciding if we will keep this feature in the game or if we will remove it and add it back at the right time. We know it is already in the game and most of you are happy about it. The reason why we are considering to remove it from the game is that we need and want to make sure it will work as it should. I can't share anymore info about this feature, sadly. We will update you with our result as soon as possible.

    If you have any question, feel free to ask and I will gladly answer your questions and concerns.
    @Edit : And just to calm everyone. If you want to hear my opinion about Group summon, it won't be removed. Maybe I used the wrong types of words. I'm sorry about that one. But we are still discussing what to do with Group summon.
    This post was last edited by Daiske at 2017-2-17 04:08
Sorry to ask this, but if our ranks were reset, do we provide an image of that via pm or this forum? That way we can guarantee our ranks to still give us the full benefit or would you guys know on your end?
  • Registered: 2017-07-24
  • Topics: 5
  • Posts: 67
On 2017-02-17 03:23:21Show this Author Only
31#
  • Daiske On 2017-02-17 02:58:50
  • Hello everyone.

    Since we are getting a lot of tickets on our support or a lot of question not only via PM but also on our Facebook page, I'm here to explain what is happening and what are we going to do.

    Problems with arena, that includes arena rewards.
    Most of you already know that, unfortunately, we have few problems with Arena season and rewards for your current Arena season. At the moment, we are still collecting reports and data regarding arena and all problems connected with it. If you didn't receive your arena rewards, make sure to report it. We will look into it.
    Keep in mind, in order to receive full rewards you have to reach rank "Sage of the six paths". If you rank is lower than mentioned rank, you will receive rewards for the lowest rank. Everything is explained in the season rules. !! THIS IS NOT BUG !!

    As for your rank, our plan was not to reset your ranks this month and let you keep your current rank. That means free rewards next month. If you are already "Sage of the six paths", you don't have to do anything. You will just get your rewards again at the start of next month. But the main problem we have with ranks is that players are reporting their ranks were changed and they have to start from zero (from the lowest rank). This is not intended and it will be fixed.

    Group summon
    Okay, first let me say we are really sorry about this "update". This wasn't supposed to come out yet and we are now deciding if we will keep this feature in the game or if we will remove it and add it back at the right time. We know it is already in the game and most of you are happy about it. The reason why we are considering to remove it from the game is that we need and want to make sure it will work as it should. I can't share anymore info about this feature, sadly. We will update you with our result as soon as possible.

    If you have any question, feel free to ask and I will gladly answer your questions and concerns.
    @Edit : And just to calm everyone. If you want to hear my opinion about Group summon, it won't be removed. Maybe I used the wrong types of words. I'm sorry about that one. But we are still discussing what to do with Group summon.
    This post was last edited by Daiske at 2017-2-17 04:08
Hi! Sorry, if i ask but i get lost in the english sometimes :L... So, if i understand correctly, in arena i, for example, should have stayed as Six paths instead of restarting from special jonin?
About Group summons, let's hope there aren't too big problems from the out of schedule release ;P...
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2017-02-17 03:33:44Show this Author Only
32#
  • God Revan On 2017-02-17 03:20:46
  • There are rewards between Ninja Student and 6 Paths. You're saying that you'll only give out those two right now and those between them, will not be handed out. Is this just for this month or is this a permanent thing?

    Will the only ranks in Arena that'll matter are Ninja Student and 6 Paths?
Ahh, I understand now. Not all details were explained to me, yet. I can ask about that one.
  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 4
On 2017-02-17 03:35:14Show this Author Only
33#
Hi this is Neo from server 146.
I want someone to give me some clarifications about arena.
So i was rank1 ( Will of the Six Paths at arena ) .
I still have the title but as you can see in the images if i go arena i am now at Anbu rank with 19 points.
Do i need to play arena and get Six Paths again? Or if i don't play arena this month i get the rewards again from the January rank?
https://s11.postimg.org/porw9flur/opa.png
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2017-02-17 03:35:48Show this Author Only
34#
  • AkashaMoka On 2017-02-17 03:21:23
  • Sorry to ask this, but if our ranks were reset, do we provide an image of that via pm or this forum? That way we can guarantee our ranks to still give us the full benefit or would you guys know on your end?
For now, just keep your screenshots and do not delete them. Collecting such reports via PM is way too complicated and it might be also chaotic.
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2017-02-17 03:36:56Show this Author Only
35#
  • MissingKira On 2017-02-17 03:23:21
  • Hi! Sorry, if i ask but i get lost in the english sometimes :L... So, if i understand correctly, in arena i, for example, should have stayed as Six paths instead of restarting from special jonin?
    About Group summons, let's hope there aren't too big problems from the out of schedule release ;P...
Yes. That was/is our plan. We felt like it is not fair towards our players from our side to reset their ranks in the middle of the month just because we had technical problems. That's a no-no.
  • Registered: 2017-07-24
  • Topics: 13
  • Posts: 71
On 2017-02-17 03:37:07Show this Author Only
36#
Wait, so i played arena for nothing today?

Will there be problems with giving back the 6 paths rank? Because other than konohamaru corps I have no other proof that I was that rank. I deleted the email with the attachement.

Although in the arena rankings on the server nothing has changed, so maybe that also.
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2017-02-17 03:37:55Show this Author Only
37#
  • On 2017-02-17 03:35:14
  • Hi this is Neo from server 146.
    I want someone to give me some clarifications about arena.
    So i was rank1 ( Will of the Six Paths at arena ) .
    I still have the title but as you can see in the images if i go arena i am now at Anbu rank with 19 points.
    Do i need to play arena and get Six Paths again? Or if i don't play arena this month i get the rewards again from the January rank?
    https://s11.postimg.org/porw9flur/opa.png
Hello,

we are still investigating this issue. Once a I get response from our team, I will let you know.
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2017-02-17 03:39:57Show this Author Only
38#
  • Jean0101 On 2017-02-17 03:37:07
  • Wait, so i played arena for nothing today?

    Will there be problems with giving back the 6 paths rank? Because other than konohamaru corps I have no other proof that I was that rank. I deleted the email with the attachement.

    Although in the arena rankings on the server nothing has changed, so maybe that also.
Hello,

I wouldn't say you did it for nothing. I'm sure you had fun while beating someone in arena. No ? ; P

As for what you can do, actually yes. That ranking is awesome example. Screen your current arena rank, arena ranking and maybe if you still have your message with rewards and keep them. Once I get response from our team, I will let everyone know.
  • Registered: 2017-07-24
  • Topics: 3
  • Posts: 105
On 2017-02-17 04:06:26Show this Author Only
39#
  • Daiske On 2017-02-17 03:33:44
  • Ahh, I understand now. Not all details were explained to me, yet. I can ask about that one.
Much appreciated. I get that you're harsh sometimes but I know that you're like that because you care about the community and wish for it to strive.
  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 5
On 2017-02-17 04:07:01Show this Author Only
40#
  • Daiske On 2017-02-17 02:58:50
  • Hello everyone.

    Since we are getting a lot of tickets on our support or a lot of question not only via PM but also on our Facebook page, I'm here to explain what is happening and what are we going to do.

    Problems with arena, that includes arena rewards.
    Most of you already know that, unfortunately, we have few problems with Arena season and rewards for your current Arena season. At the moment, we are still collecting reports and data regarding arena and all problems connected with it. If you didn't receive your arena rewards, make sure to report it. We will look into it.
    Keep in mind, in order to receive full rewards you have to reach rank "Sage of the six paths". If you rank is lower than mentioned rank, you will receive rewards for the lowest rank. Everything is explained in the season rules. !! THIS IS NOT BUG !!

    As for your rank, our plan was not to reset your ranks this month and let you keep your current rank. That means free rewards next month. If you are already "Sage of the six paths", you don't have to do anything. You will just get your rewards again at the start of next month. But the main problem we have with ranks is that players are reporting their ranks were changed and they have to start from zero (from the lowest rank). This is not intended and it will be fixed.

    Group summon
    Okay, first let me say we are really sorry about this "update". This wasn't supposed to come out yet and we are now deciding if we will keep this feature in the game or if we will remove it and add it back at the right time. We know it is already in the game and most of you are happy about it. The reason why we are considering to remove it from the game is that we need and want to make sure it will work as it should. I can't share anymore info about this feature, sadly. We will update you with our result as soon as possible.

    If you have any question, feel free to ask and I will gladly answer your questions and concerns.
    @Edit : And just to calm everyone. If you want to hear my opinion about Group summon, it won't be removed. Maybe I used the wrong types of words. I'm sorry about that one. But we are still discussing what to do with Group summon.
    This post was last edited by Daiske at 2017-2-17 04:08
Good Day.

I am noticing a serious drop in game quality as of late.

You(Staff of Naruto ENG) often use words like, " im not sure", "ill ask the team", " maybe ", " in my opinion".

I really don't want to waste time doing Group Summon event just to find out it will no longer be their when i wake up the next morning.

I know you don't create the updates yourself but pls tell Naruto ENG staff to pull their * together.

You overly charge for events compared to other servers and are milking the game for every $1 and still can't create a solid gaming environment.

I guess in the End what they say is true, "Even though you don't understand Chinese you still have a better gaming experience with the Original".
EDIT : I have played a number of Oasis games before and all have turned out to be utter dissapointments, I expected more since the word "OFFICAL" was used but i now realise words are often thrown around far too easily and i hope future creations of our beloved Anime have more thought taken into them.


This post was last edited by syl***@gmail.com at 2017-2-17 04:18
This post was last edited by syl***@gmail.com at 2017-2-17 04:18
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