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5.0 GNW Treasure Minato

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Nickname: tylermotoki
User Group: Moderator
Statistics: Topics 10 ｜Posts 1456

ACTIVITY: Registered: 2017-07-24 20:12:31; Last Login: 2021-05-10 10:45:51; Last Post: 2021-05-10 10:45:51

Managed Sections: Bugs & Support

TITLE SECTION REPLIES/VIEWS LAST POST

game not working
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Hello, please try clearing client cache, and flushing DNS. If this does not work, please try restarting your PC/router, and see if you still experience this issue. Please let us know if you still experience this after trying these solutions.
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Bugs & Support

3

57

tylermotoki
2021-05-10 10:45:51

I cant get ingots
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Hello, what exact issue did you experience when you were recharging?
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Bugs & Support

2

26

tylermotoki
2021-05-09 10:53:50

[Bugs] I dint get my ingots
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Hello, please ensure that the money was removed from your account, if it was not, you will have to contact your bank or credit card company to ensure that they did not block the transaction. If the payment did process, the charge should have some sort of a transaction ID or purchase information that you can view, and you will need to provide this to CS via a ticket, and they will be able to ensure you get your ingots. There might also be an issue with recharging via mobile, as mobile is not a verified platform. This might also be another issue with the recharge. But, if the charge processed, you should still have received the ingots. https://support-center.oasgames.com/
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Bugs & Support

2

55

tylermotoki
2021-05-09 10:51:38

[Bugs] Do you have to endure this situation?
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Hello, sadly, there is nothing that we can do on the forums for recharge issues. You have stated that you verified the payment processed, and that you provided them with the payment details. So, the only thing that you can do now is "bump" your ticket, by asking or inquiring about the status of it. I will ask CS and see what they can do on their end.
"

Bugs & Support

2

74

tylermotoki
2021-05-09 10:48:44

[Bugs] [ Help ] Myoboku Trial Bug
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Hello, please try refreshing and clearing cache, see if that then allows you to collect this reward. How far offset from the server's time zone are you? Was it already the 6th for both you and the server time? If you have not gotten your rewards, and are still unable to collect by the end of the day, please create a CS ticket and they will be able to best help you. https://support-center.oasgames.com/
"

Bugs & Support

4

358

tylermotoki
2021-05-07 10:21:26

[Bugs] lvl 30
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Hello, are you saying that the server had opened prior to the scheduled opening time?
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Bugs & Support

4

80

brensonlee
2021-05-09 16:40:27

[Bugs] Zabuza ronin
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Hello, I have not heard of any instances of Zabuza's mystery being bugged. If you do have issues, we would love to hear of them!
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Bugs & Support

4

73

Pomp
2021-05-08 19:49:24

[Suggestions] Anti Server Merge Suggestion S6
"
Accusing each other of things, or arguing is not the use of this section of the forums. If you have a complaint against any GL or other employee, please let me know privately, and I will have it looked at. I will be deleting the majority of the posts here, and closing this thread, as its original intention was to request that a merge does not happen, which has been passed along numerous times. I have spoken with those that need to be spoken with, and have passed along that players from this server do not wish for a merge, which has also been expressed by the GLs involved. If you wish to report a GL for misrepresenting the server's interests, or harassment, please do so through the Misbehavior Thread, or by informing me through PMs, with screenshots. I deleted all posts, aside from the original. All posts have indeed been read, and all information regarding the original topic has been considered, the merging of the two servers in question. I understand the argument against this merger, and this has all been passed along. Please remember to keep things cordial here, and keep things directed at the original topic. https://forum-narutoen.oasgames.com/page/show-post-22193-1.html
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Bugs & Support

29

1140

tylermotoki
2021-05-06 05:41:48

[Suggestions] Anti Server Merge Suggestion S6
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Hello, the GLs for these regions are gauging interest from your server, it does not guarantee that a merge will happen between your servers. I have heard a large amount of disinterest for this specific merge, and thank you for sharing your opinion with us.
"

Bugs & Support

29

1140

tylermotoki
2021-05-06 05:41:48

[Bugs] No ingots recieved
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Hello, if you still have not received your ingots, please create a CS ticket and provide them with a screenshot of the transaction ID provided in the description for the the purchase. https://support-center.oasgames.com/
"

Bugs & Support

3

127

Wunsch
2021-05-06 11:42:08