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5.0 GNW Treasure Minato

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Nickname: Tachibana Saeko
User Group: Moderator
Statistics: Topics 12 ｜Posts 1586

ACTIVITY: Registered: 2017-07-24 20:06:18; Last Login: 2023-01-30 19:13:44; Last Post: 2023-01-30 06:16:39

Managed Sections: Fanfiction; Bugs & Support; Bugs & Support; Strategy; General Discussion; News; Group

TITLE SECTION REPLIES/VIEWS LAST POST

[Bugs] Zenith not working
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Hello, Unfortunately it looks like Zenith will not be available this month (this is one of the reasons why we have those regular annoying maintenances). The team has been informed of the situation, though due to the CNY holiday period, it is not looking likely to be resolved in time.We deeply apologize for this situation and would like to assure you we will do our best to compensate for this issue. Thank you for your patience regarding this issue, and we wish you a happy holiday!
"

Bugs & Support

3

37

Tachibana Saeko
2023-01-30 06:16:39

[Bugs] Asia s217 server not working
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Hello,There are currently some outages going on in the HK region. These are, unfortunately, not a fault on our end, and thus not something we can fix. We have reports of a number of users having connection issues in that region, but servers are still up and running fine, and there are users logged in. Unfortunately, what this means is that there is some kind of local infrastructure issue occurring in your region. This is the best advice we can give for the situation: 1) Clear the Client Cache You can clear the cache of the mini-client by clicking the cog icon in the top right of the game screen and then choosing 'clean up system' 2) Flush your DNS Cache To flush the DNS cache, you will need to click on the 'Start' *on, then 'Run' and type 'cmd' and hit enter. When the Command Prompt screen appears, type 'ipconfig /flushdns' and hit enter. 3) Reboot the PC (To be extra sure, reboot the Modem/Router too) 4) If doing that doesn't fix it, you may need to try VPN programs (and all of the servers the programs have available to you) or contacting your ISP for assistance. In extreme cases, if a VPN does not work it often means that the outage is too close to you to be routed around, meaning you will have to wait until it is fixed. :( I would again recommend contacting your ISP in this scenario. Unfortunately, a good internet connection does not necessitate a good connection to the game servers, so if 1-4 do not work, you will most likely have to wait until your ISP resolves the issue.
"

Bugs & Support

2

74

Tachibana Saeko
2023-01-30 06:16:20

BUG MINATO HOKAGE MISTERY
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Unfortunately not, this is what we were told by the dev team. I'm sorry to hear that this minor issue makes the game unplayable for you. :( We wish you the best of luck in your future endeavors!
"

Bugs & Support

7

217

Tachibana Saeko
2023-01-30 06:12:51

[Other] Stole Account
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Hello, You can recover your account through the account recovery tool or by creating a CS ticket in game or in your user center. Here are the links to the two platforms you may use. Please keep in mind that recovering your account by creating a ticket will require more stringent information checks. https://profile.oasgames.com/web/reset-password/get-user-name?lang=en-us https://support-center.oasgames.com/
"

Bugs & Support

2

56

Tachibana Saeko
2023-01-30 06:11:47

BUG MINATO HOKAGE MISTERY
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Tobirama is designed to work with his tag for both types. HK Minato is not, unfortunately.
"

Bugs & Support

7

217

Tachibana Saeko
2023-01-30 06:12:51

[Bugs] ZENITH IS BROKEN
"
Hello, Unfortunately it looks like Zenith will not be available this month (this is one of the reasons why we have those regular annoying maintenances). The team has been informed of the situation, though due to the CNY holiday period, it is not looking likely to be resolved in time.We deeply apologize for this situation and would like to assure you we will do our best to compensate for this issue. Thank you for your patience regarding this issue, and we wish you a happy holiday!
"

Bugs & Support

2

89

Tachibana Saeko
2023-01-28 09:57:09

we need fusion PLS
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Hello,To submit a request for a server merge, please visit the server merge thread. I've linked it here for your convenience. Thanks and have a great day! https://forum-narutoen.oasgames.com/page/show-post-55930-1.html
"

Bugs & Support

2

45

Tachibana Saeko
2023-01-28 09:55:15

[Bugs] cant open ninja collection
"
Hello,Unfortunately this is a long-term error that the devs have not yet fixed. The ninja collection interface was removed in lieu of the Exchange interface in the Recruit section. Unfortunately, this means that the Ninja Handbook can no longer be completed at this time. While it is planned to have this removed/updated, we do not currently have an ETA on when this will occur. Sorry for the trouble. :(
"

Bugs & Support

2

79

Tachibana Saeko
2023-01-28 09:53:46

[Bugs] kisame's mystery not blocked by jiraya in nature training
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Kiriya, please remember to remain respectful to other forum members, thank you! ^_^
"

Bugs & Support

7

336

Tachibana Saeko
2023-01-28 09:51:28

[Suggestions] Colorful Balloons rewards
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Hello,I will submit this suggestion for you. Thanks and have a great day!
"

Bugs & Support

2

113

Tachibana Saeko
2023-01-28 09:48:56