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[ Other ] fireworks festival optional pack

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  • Registered: 2022-05-24
  • Topics: 2
  • Posts: 4
On 2022-11-23 12:39:27Show this Author OnlyDescending Order
1# Go To

please help, the number of is not enough 45 pack. ty

pack tidak cukup1

pack tidak cukup2

  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 2
On 2022-11-23 13:54:18Show this Author Only
2#
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  • Registered: 2020-09-02
  • Topics: 1
  • Posts: 2
On 2022-11-23 14:04:34Show this Author Only
3#
Note: Sorry,the post does not exist or has been deleted
  • Registered: 2022-05-24
  • Topics: 2
  • Posts: 4
On 2022-11-23 14:25:21Show this Author Only
4#

yeah, I didn't know there was a bug. the game should have a solution to this problem

  • Registered: 2017-07-24
  • Topics: 9
  • Posts: 1469
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On 2022-11-24 20:05:25Show this Author Only
5#

Hello,
If your packs are below 45, that usually means that you forgot to claim one of the tiers or that you already opened some. Please try taking a look at every tier you did not show in your screenshot: those are the ones that could potentially have been missed, since they contain 1 and 2 packs each.

If you still aren't missing any packs, you will need to submit a CS ticket. Please make sure you submit screenshots of your interface showing ALL packs claimed so that your issue can be properly investigated, and make sure you have the time/date stamp in the upper left unedited. You can get to the CS ticketing system by clicking the question mark at the upper right hand corner of your client.f


Alternatively, did you claim any fireworks packs early, when they were the Pack V variant by error? This was fixed a little later in the week, and this may explain why you have 43 of one pack and at least 1 of the other. If you would like to change your Pack V to Pack VI, you will also need to submit a customer support ticket for this.




This post was last edited by Tachibana Saeko on 2022-11-24 20:06:39.
  • Registered: 2022-05-24
  • Topics: 2
  • Posts: 4
On 2022-11-25 12:29:48Show this Author Only
6#

Thankyou for the response. You are right, I have checked, it turns out there is 1 pack V, which shouldn't be there because I opened them all and took AKATSUCHI to 4 stars. for that, I want to change pack V to pack VI.

pack5




This post was last edited by Raiders2022 on 2022-11-25 12:31:34.
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