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[ Other ] why cant i login to my account?

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  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 5
On 2022-01-03 03:42:40Show this Author OnlyDescending Order
1# Go To

so recently i decided to come back to the game and to my server just to see whats up (this is on different account, this account is so i can post on the forum for help) and it says incorrect password or username. i am confused. ive never changed my email username or password since having the account. i sent an appeal a while ago, they said 24 hours i would hear back, its been about a week and ive not hear anything. i sent another appeal for my password to be changed and am waiting again.

i dont remember the security question bc i had this account around 2017 and forgot my student id number. also, dont have that phone number anyway so thats a no go. why cant it be as simple as sending a new password to my email? i have spent like hundreds of dollars on this server and what... my account is just locked or something??

i sent proof of purchases ive made in screenshots that should be enough to let me change my password and have my account back right? so why have i not heard anything from them... please please can someone help or something?

  • Registered: 2017-07-24
  • Topics: 12
  • Posts: 2101
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On 2022-01-03 21:10:02Show this Author Only
2#

Hello, I will inquire about your account, however, I will PM you directly here if there is any information I need in order to do so, it will not be through here, and will be through this account for the sole purpose of helping recover your account. For now, I would suggest "bumping" your CS ticket and trying to provide them with any information you can possibly remember to help recover your account.

  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 5
On 2022-01-04 00:15:03Show this Author Only
3#
  • tylermotoki On 2022-01-03 21:10:02
  • Hello, I will inquire about your account, however, I will PM you directly here if there is any information I need in order to do so, it will not be through here, and will be through this account for the sole purpose of helping recover your account. For now, I would suggest "bumping" your CS ticket and trying to provide them with any information you can possibly remember to help recover your account.

ok thanks

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