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5.0 GNW Treasure Minato
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Views: 933 ｜ Replies: 5
How is this considered acceptable?

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JushinUchiha
  • Registered: 2017-07-24
  • Topics: 20
  • Posts: 213
On 2020-12-09 11:04:54 ｜ Show this Author Only ｜ Ascending Order
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After taking the time to grind to put together a secret scroll and then to have it wasted because of a bug I have no control over and then THIS is the response I get from CS? Really? I am creating this thread because I have no idea what else to do but I refuse to accept this lack of result. This isn't a 50 coupon item we are talking about here and this isn't an item that i can replace in a week or two weeks or three weeks. I need someone to do something about this because this is ridiculous.

Customer Service201208214457

Proof of the bug
NarutoOnline201207234113

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Primeary
  • Registered: 2018-10-09
  • Topics: 0
  • Posts: 3
On 2020-12-13 17:34:57 ｜ Show this Author Only
5＃

why you even bother it to begin with? just step down as a gl they wont care and give compensation and this bug as the other person said been TWO months it got reported

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JushinUchiha
  • Registered: 2017-07-24
  • Topics: 20
  • Posts: 213
On 2020-12-10 10:01:52 ｜ Show this Author Only
4＃
  • Tachibana Saeko On 2020-12-10 02:43:19

  • Hello,
    Unfortunately, there is nothing we can do about this. Customer support techs are the only ones that have the power to influence or alter items and account-level interfaces.
    The best I can recommend is joining the official discord to stay abreast of bugs like this to receive workarounds for them. As brensonlee said, the bug is a known issue, and although it hasn't been fixed, users are aware of it and have found workarounds for it.

Yea and as usual they aren't going to do a * thing about it. So because I don't keep up on every little bug in this game I'm going to pay the penalty for it? Not everyone that plays this game is keeping up on every little detail, I used to but not anymore so I guess I'm just SOL then?

And players think that GL's get special treatment, I guess this will serve as an example that its not true at all.

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Tachibana Saeko
  • Registered: 2017-07-24
  • Topics: 13
  • Posts: 1794
  • Moderator
On 2020-12-10 02:43:19 ｜ Show this Author Only
3＃

Hello,
Unfortunately, there is nothing we can do about this. Customer support techs are the only ones that have the power to influence or alter items and account-level interfaces.
The best I can recommend is joining the official discord to stay abreast of bugs like this to receive workarounds for them. As brensonlee said, the bug is a known issue, and although it hasn't been fixed, users are aware of it and have found workarounds for it.

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brensonlee
  • Registered: 2018-04-25
  • Topics: 8
  • Posts: 440
On 2020-12-09 23:02:53 ｜ Show this Author Only
2＃

This bug was reported over TWO months ago. At this point it is clear the dev team will not fix this bug.

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