Same problem here, in this morning i lose all my cultivation rune from 10k++ to 0. In a few minutes the 0 cultivation replaced with 2k, so i've 2k cult rune now. In 1 or 2 hour, i suddenly logged off from the game. So, I try to logged in again but I can't.. I already use TLS 1.1 and 1.2, try to login with FF, Edge, Opera but still can't logged in again.
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