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[ Bugs ] assist card Shisui does not level up

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  • Registered: 2018-04-03
  • Topics: 22
  • Posts: 96
On 2020-07-17 14:47:15Show this Author OnlyDescending Order
1# Go To

S1276

yeshe v

mini

windows 10


The function consumes potions but does not level up the card on level 7. Cannot progress further, doesn not allow next step.

I also kind of lost potions.


shisui

  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 359
  • Moderator
On 2020-07-19 06:39:42Show this Author Only
2#

Hello, This is definitely not supposed to happen. You will need to create a Customer Support Ticket to have this resolved. They will also be able to refund your missing training potions. Here is the link: https://support-center.oasgames.com/

Thanks!


  • Registered: 2018-04-03
  • Topics: 22
  • Posts: 96
On 2020-07-19 15:39:44Show this Author Only
3#

you got me confused, I thought bugs are reported here?

  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 359
  • Moderator
On 2020-07-19 19:05:06Show this Author Only
4#

Bugs are reported yes, but we do not give out compensation. I can report the bug for you to the development team, but for an issue like this if you want compensation you will also need to create a customer support ticket.

  • Registered: 2018-04-03
  • Topics: 22
  • Posts: 96
On 2020-07-19 23:52:33Show this Author Only
5#

I would't bother myself with this bearocracy but if you do instead of me you can have half of what I get :))

  • Registered: 2017-07-24
  • Topics: 6
  • Posts: 980
  • Moderator
On 2020-07-20 12:29:17Show this Author Only
6#

We are not able to request compensation for your account. Customer Service will be able to do so. We can not force you to request compensation for this occurring.

  • Registered: 2018-04-03
  • Topics: 22
  • Posts: 96
On 2020-07-20 14:57:06Show this Author Only
7#

thanks for the help looking forward for the bug to be resolved

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