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Complaint!!

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  • Registered: 2020-03-22
  • Topics: 1
  • Posts: 0
On 2020-06-07 23:45:58Show this Author OnlyDescending Order
1# Go To

About this week's events, I received the rewards by opening a thousand keys to the cave, but when I went to my inventory there was nothing there, there were no packages from Mount Myoboku nor the essences of blue artifacts, what should I do?


  • Registered: 2017-09-25
  • Topics: 5
  • Posts: 97
On 2020-06-08 00:06:15Show this Author Only
2#

You need to spend 1050 keys to get Ultimate essence. After you spend 1050 keys you need to use the points you earned.

Screenshot_1

If you did all that and you still didint get any rewards you should contact support and explain your problem to them. You can contact them by clicking on ? mark in your upper right corner.

  • Registered: 2017-07-24
  • Topics: 190
  • Posts: 3485
On 2020-06-08 10:42:20Show this Author Only
3#

Hello!


First, check if you did what Aca said above. If you already did that, then I advise you to check your inventory thoroughly again. If the said items aren't really in your inventory then please contact us by sending a ticket through Customer Support. Make sure to take screenshots of your Cave Exploration Rebate Event interface and your inventory or some additional proofs that they will need. Thank you.

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