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[ Updates ] season event

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  • Registered: 2019-09-15
  • Topics: 1
  • Posts: 3
On 2020-06-01 18:52:08Show this Author OnlyDescending Order
1# Go To

Why didn't I win the 800 coupons of the season? I was in the third place?

  • Registered: 2020-02-02
  • Topics: 19
  • Posts: 88
On 2020-06-01 19:48:06Show this Author Only
2#

I didn't get my coupons either >:(

  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 223
  • Moderator
On 2020-06-02 02:36:28Show this Author Only
3#

Hello,
Coupons are sent separately from the other rewards from season ranking. Coupons are sent immediately upon opening the season user interface, before clicking the confirmation box to accept the rewards, thus it can be easy to miss that these coupons are being credited, as they fly away to the coupon stack in the upper left hand corner of your screen under any opened user interface panes (which also subsequently darken the background), so unless careful note was taken of the exact coupon amount prior to opening the season UI, it can be difficult to tell if there was a change.

If you still believe there was an error with your season rewards, please open up a customer server ticket!
Thank you!

https://support-center.oasgames.com/
  • Registered: 2019-09-15
  • Topics: 1
  • Posts: 3
On 2020-06-02 03:42:15Show this Author Only
4#
  • Tachibana Saeko On 2020-06-02 02:36:28
  • Hello,
    Coupons are sent separately from the other rewards from season ranking. Coupons are sent immediately upon opening the season user interface, before clicking the confirmation box to accept the rewards, thus it can be easy to miss that these coupons are being credited, as they fly away to the coupon stack in the upper left hand corner of your screen under any opened user interface panes (which also subsequently darken the background), so unless careful note was taken of the exact coupon amount prior to opening the season UI, it can be difficult to tell if there was a change.

    If you still believe there was an error with your season rewards, please open up a customer server ticket!
    Thank you!

    https://support-center.oasgames.com/

I received only 20 coupons, and everyone on my server (1342) also received only 20 coupons.

the top 3 of this season was: 1 shinichi, 2 edocrubid and 3 goldcharo (me)


>>>>>every time I click on the link, I am sent to PT-BR support<<<<<




This post was last edited by CHARODZ on 2020-06-02 04:10:27.
  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 223
  • Moderator
On 2020-06-02 11:43:56Show this Author Only
5#

Hello,
Yes, you should be sent directly to the customer support screen. What is the issue?
Thanks!

  • Registered: 2019-09-15
  • Topics: 1
  • Posts: 3
On 2020-06-02 20:40:53Show this Author Only
6#
  • Tachibana Saeko On 2020-06-02 11:43:56
  • Hello,
    Yes, you should be sent directly to the customer support screen. What is the issue?
    Thanks!

I managed to send the letter, thanks ^^




This post was last edited by CHARODZ on 2020-06-02 20:44:22.
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