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[ Bugs ] One bug fixed but second issue of lost ingots occurred

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  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 2
On 2020-01-16 11:14:39Show this Author OnlyDescending Order
1# Go To

S4 experienced a bug where we couldn't use any ingots in the game and the bug was fixed. The more painful bug is now that anyone who attempted to use ingots and received a system error lost those ingots now. Is there a way to look into this matter and compensate players who experience the loss of ingots? Thank you!

  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 2
On 2020-01-16 13:11:22Show this Author Only
2#

how much are u missing, im missing 1800 after purchasing the 300 monthly , then went to purchase the 600 monthly suddenly missing 1800 ingots im surprise i got credit for the 300 i spent in the cat rebate. i havent spent any more ingots afraid of losing them all , until they fix the issue which will be to late for any the events .mine happened about 1200- 1330 server time, since im in az one hour ahead . i was pisst and still am mess up my event spending . was goin to buy more ingots . but im goin to contact paypal about any recourse i might have since they have a poor track record of fixing thing right and proper compensation for their error.

  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 2
On 2020-01-16 15:51:20Show this Author Only
3#

I lost approximately 2500 ingots with the bug. It's not an ideal situation so I'm hoping there will be some guidance on how I can recover my lost ingots. I'm worried for others who also experienced the same incident.

  • Registered: 2017-07-24
  • Topics: 5
  • Posts: 593
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On 2020-01-16 16:00:21Show this Author Only
4#

Anyone that experienced this issue, please make sure that there are not excess items in your inventory, and create a CS ticket and inform them of your situation.

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