There is no such thing as "hidden server". It is simply a test server that is not accessible to players. Like any other game, we also have this type of development feature and and type of screenshots we put into the game as part of new feature introduction are taken from this test server.
As for the Hokage Office mails. those are official mails sent either by us, operation team, or by system.
I understand , but there are much more obvious flaws which should be addressed especially the issue on sage worlds and training grounds, i have asked customer services b4 only to be blanked
I can check it with devs for you but you will have to be more specific regarding the SWB issue. Or if possible, if everything was explained in your ticket, send me your UID via private message and we will check your CS ticket.
I mean the issue in levels is obvious... but because you're asking for specifics I decided to take a video of the first few seconds of my sage worlds today; where i'm pitted against players 15 levels higher than me; for many servers its much worse where camps are overloaded. Clear to see a 30k player shouldn't be facing overpowered 70+ with ronins... especially when my server is still new and has been less then 2 months of playing
I hope the issue can be resolved for the majority
Just to clarify, you are not being ignored. I asked you to contact me via private message to ensure I will see your comment or take on this issue as soon as you post it. I do not check forum threads daily (I try tho). So that is why you have not heard from me yet. Jib notified me of your comment ...
Regarding the video, from what I can see right now is that you are in a range of servers that may not have that that many active players in a same range as your level. This may cause the issue with matchmaking. The system is designed in a way where if there is not enough players who meet the same requirements as you, you may be matched with random players (where BP or level is not taken into consideration). However, I will share your video with devs and we will review it. Please be patient, it may take some time to *yze this specific situation and also check some of the past SWB for your server cluster. I will update you as soon as possible.
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