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i recharged but didn't receive my ingots

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  • Registered: 2018-02-01
  • Topics: 17
  • Posts: 53
On 2019-10-15 12:42:47Show this Author OnlyDescending Order
1# Go To

i just recharged 150 ingots like i usually do everyday,this day i recharged another 150 ingots 3x50 i received the first 50 but i didn't receive the other 100 and it got deducted from my account plz help me quick i don't wanna refund (was using paypal btw).




This post was last edited by MoeDmC on 2019-10-15 12:42:47.
  • Registered: 2017-07-24
  • Topics: 3
  • Posts: 15
On 2019-10-15 12:54:59Show this Author Only
2#

Same, I was using PayPal as well. This happened to me with different varying amounts.

  • Registered: 2018-02-01
  • Topics: 17
  • Posts: 53
On 2019-10-15 13:05:22Show this Author Only
3#
  • *MVP* On 2019-10-15 12:54:59
  • Same, I was using PayPal as well. This happened to me with different varying amounts.

glad it's not just me,let's hope they solve it today i don't wanna miss rewards from platinum recharge.

  • Registered: 2017-07-24
  • Topics: 3
  • Posts: 15
On 2019-10-15 13:07:34Show this Author Only
4#
  • MoeDmC On 2019-10-15 13:05:22
  • glad it's not just me,let's hope they solve it today i don't wanna miss rewards from platinum recharge.

Yeah, I ended up missing one of the days for Madara's frags. I was hoping to get Kimono Itachi along with Madara lol. I'm hoping to get reimbursed with the frags, because I'm paying for it, they should honor that "agreement."

  • Registered: 2018-02-01
  • Topics: 17
  • Posts: 53
On 2019-10-15 13:10:37Show this Author Only
5#
  • *MVP* On 2019-10-15 13:07:34
  • Yeah, I ended up missing one of the days for Madara's frags. I was hoping to get Kimono Itachi along with Madara lol. I'm hoping to get reimbursed with the frags, because I'm paying for it, they should honor that "agreement."

totally agree,will see how it's going...

  • Registered: 2017-07-24
  • Topics: 6
  • Posts: 995
  • Moderator
On 2019-10-15 14:28:16Show this Author Only
6#

Hello, please create a CS ticket, and provide them with the screenshots of your proof of purchase, and if possible, take a screenshot of your platinum recharge page, if not that is okay.
Customer Service

  • Registered: 2018-02-01
  • Topics: 17
  • Posts: 53
On 2019-10-15 20:49:23Show this Author Only
7#

i received my ingots 2 hours later.

  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 1
On 2019-10-15 23:25:29Show this Author Only
8#

Same i recharged 200$ got only 5000 ingots.

  • Registered: 2019-10-16
  • Topics: 0
  • Posts: 3
On 2019-10-16 13:08:48Show this Author Only
9#

good day. Today at about 6:10 am I ordered ingots but I didn't get any. Don't know what to do with it?

  • Registered: 2019-10-16
  • Topics: 0
  • Posts: 3
On 2019-10-16 13:11:04Show this Author Only
10#

now I tried again 2,500 ingots, but again I didn't get anything and my money was wasted again

  • Registered: 2017-07-24
  • Topics: 6
  • Posts: 995
  • Moderator
On 2019-10-16 13:46:17Show this Author Only
11#

As suggested above, please create a Customer Service ticket, and send them a screenshot of your receipt, which shows your transaction id.

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